L3 Technical Support Engineer

JR Spain; Santiago de Compostela; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A telecommunications firm is seeking a qualified L3 Technical Support Engineer in Santiago de Compostela, Spain. The ideal candidate will have over 5 years of experience in optical transport networks and hands-on expertise with Nokia 1830 PSS platforms. Responsibilities include providing Level 3 support, performing maintenance, and collaborating across teams. Excellent communication in Spanish and intermediate English proficiency is required. The role demands deep knowledge of DWDM, GMPLS, and OTN technologies.

Formación

• At least 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis and implement corrective actions.

Conocimientos

Optical transport networks

Complex troubleshooting

Performance analysis

Strong analytical skills

Communication skills in Spanish

Intermediate to Advanced English

Educación

Bachelor's degree in Telecommunications, Electronics, or related field

Herramientas

NFM-T

Nokia 1830 PSS

Descripción del empleo

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Client:

First Point Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8243769603856007168324629

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).