L3 Technical Support Engineer

JR Spain; Santa Cruz de Tenerife; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A telecommunications solutions provider is seeking an experienced L3 Technical Support Engineer in Santa Cruz de Tenerife. The ideal candidate should have over 5 years of experience in technical support, specifically with Nokia 1830 PSS platforms and optical transport networks. Proficiency in Spanish and intermediate to advanced English is required. This role offers an opportunity to work with advanced network technologies in a dynamic environment.

Formación

• 5+ years of experience in Level 3 technical support.
• Experience with Nokia 1830 PSS.
• Must currently reside in Spain.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis.

Conocimientos

Technical support

Optical transport networks

DWDM

GMPLS

OTN technologies

Analytical skills

Communication in Spanish

English proficiency

Educación

Bachelor's degree in Telecommunications, Electronics, or related field

Herramientas

NFM-T

Nokia 1830 PSS

Descripción del empleo

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Client:

First Point Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8243769603856007168324626

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).