L3 Technical Support Engineer

JR Spain; Palma de Mallorca; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading telecom company is seeking an L3 Technical Support Engineer for their operations in Palma de Mallorca, Spain. The role involves providing advanced technical support for optical transport networks, particularly using Nokia 1830 PSS systems. Candidates should have a bachelor's degree, extensive experience, and proficiency in DWDM, GMPLS, and OTN technologies, along with excellent Spanish communication skills.

Formación

• Bachelor's degree in Telecommunications, Electronics, or a related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Conduct alarm and fault analysis, implement corrective actions.
• Collaborate with engineering and operations teams.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills

Technical proficiency in DWDM

Technical proficiency in GMPLS

Technical proficiency in OTN

Educación

Bachelor's degree in Telecommunications

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

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Client:

First Point Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

420915710930609766432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

First Point Group is partnering with one of our clients to find a highly qualified
L3 Technical Support Engineer
with solid experience in optical transport networks, particularly on
Nokia 1830 PSS (Photonic Service Switch)
platforms.The ideal candidate will bring at least
5 years of experience
in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities:Provide Level 3 technical support for optical transport network incidents and service interruptions.Perform advanced configuration and maintenance of
Nokia 1830 PSS
platforms.Conduct alarm and fault analysis, implement corrective and preventive actions.Use
NFM-T
or similar tools for network performance monitoring and troubleshooting.Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications:Bachelor's degree in Telecommunications, Electronics, or related field.Minimum of 5 years of experience in L3 technical support.Solid hands-on experience with
Nokia 1830 PSS .Deep knowledge of
DWDM, GMPLS, and OTN
technologies.Proficient in
NFM-T
or other network management platforms.Strong analytical and problem-solving skills.Excellent communication skills in Spanish.English proficiency (Intermediate to Advanced Technical Level).Must currently reside in
Spain .
Preferred Certifications:Nokia Optical Network Certification (ONC)
or equivalent.ITIL Foundation Certification
(for incident and change management).