L3 Technical Support Engineer

JR Spain; Marbella; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technical services company in Marbella is looking for an experienced L3 Technical Support Engineer to provide advanced technical support for optical transport networks, particularly focusing on Nokia 1830 PSS platforms. Candidates should have at least 5 years of expertise in technical support, knowledge of DWDM, GMPLS, and OTN technologies, and the ability to perform complex troubleshooting. This role requires excellent communication skills in Spanish and intermediate to advanced English proficiency. Preferred certifications include Nokia Optical Network Certification and ITIL Foundation Certification.

Formación

• Minimum of 5 years of experience in L3 technical support.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS.
• Conduct alarm and fault analysis, implement corrective actions.

Conocimientos

Complex troubleshooting

Performance analysis

Collaboration with teams

Strong analytical skills

Excellent communication skills in Spanish

English proficiency

Educación

Bachelor's degree in Telecommunications, Electronics, or related field

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).