L3 Technical Support Engineer

JR Spain; Las Palmas de Gran Canaria; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

JR Spain busca un L3 Technical Support Engineer con al menos 5 años de experiencia en la gestión de redes ópticas, incluyendo plataformas Nokia 1830 PSS. Las responsabilidades incluyen el soporte técnico de alto nivel, análisis de problemas complejos y colaboración con distintos equipos. Se requiere título en Telecomunicaciones y habilidades comunicativas en español y inglés técnico, con una sólida experiencia en tecnologías DWDM, GMPLS y OTN.

Formación

• 5 años de experiencia en soporte técnico de L3.
• Experiencia sólida con plataformas Nokia 1830 PSS y tecnologías DWDM.
• Excelentes habilidades de comunicación en español e inglés técnico.

Responsabilidades

• Proporcionar soporte técnico de nivel 3 para incidentes y interrupciones en la red óptica.
• Realizar configuración avanzada y mantenimiento de plataformas Nokia 1830 PSS.
• Colaborar con equipos de ingeniería, operaciones y soporte multi-nivel.

Conocimientos

Soporte Técnico

Análisis de Problemas

Comunicación

Educación

Licenciatura en Telecomunicaciones, Electrónica o campo relacionado

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

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Client:

First Point Group

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Other

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EU work permit required:

Yes

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Job Reference:

365587213797084364832460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).