L3 Technical Support Engineer

First Point Group; Las Palmas de Gran Canaria; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company is seeking an experienced L3 Technical Support Engineer with a robust background in optical transport networks. In this role, you will handle complex troubleshooting and collaborate with various teams, while utilizing tools such as NFM-T. Candidates should possess a Bachelor's in Telecommunications and significant experience with Nokia technology, as well as the ability to communicate effectively in both Spanish and English.

Formación

• 5+ years experience in Level 3 technical support.
• Deep understanding of DWDM, GMPLS, and OTN technologies.
• Solid hands-on experience with Nokia 1830 PSS.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis.

Conocimientos

Analytical skills

Problem-solving skills

Communication in Spanish

English proficiency

Educación

Bachelor's degree in Telecommunications

Nokia Optical Network Certification (ONC)

ITIL Foundation Certification

Herramientas

NFM-T

Nokia 1830 PSS

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities :

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications :

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS .
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain .

Preferred Certifications :

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Telecommunications

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