L3 Technical Support Engineer

JR Spain; La Coruña; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

Una empresa en La Coruña busca un Ingeniero de Soporte Técnico de Nivel 3 altamente cualificado para brindar soporte en redes de transporte óptico. Se requiere experiencia en plataformas Nokia 1830 PSS y competencias en DWDM, GMPLS y OTN. El candidato ideal tiene que residir en España y debe tener habilidades analíticas y comunicativas en español e inglés.

Formación

• Mínimo 5 años de experiencia en soporte técnico de Nivel 3.
• Experiencia sólida con plataformas Nokia 1830 PSS.
• Conocimientos profundos en tecnologías DWDM, GMPLS y OTN.

Responsabilidades

• Proveer soporte técnico de Nivel 3 para incidentes en redes de transporte óptico.
• Realizar configuraciones avanzadas y mantenimiento de plataformas Nokia 1830 PSS.
• Colaborar con equipos de ingeniería, operaciones y soporte de múltiples niveles.

Conocimientos

DWDM

GMPLS

OTN

Resolución de problemas

Comunicación

Educación

Licenciatura en Telecomunicaciones o Electrónica

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified
L3 Technical Support Engineer
with solid experience in optical transport networks, particularly on
Nokia 1830 PSS (Photonic Service Switch)
platforms.The ideal candidate will bring at least
5 years of experience
in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities:Provide Level 3 technical support for optical transport network incidents and service interruptions.Perform advanced configuration and maintenance of
Nokia 1830 PSS
platforms.Conduct alarm and fault analysis, implement corrective and preventive actions.Use
NFM-T
or similar tools for network performance monitoring and troubleshooting.Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications:Bachelor's degree in Telecommunications, Electronics, or related field.Minimum of 5 years of experience in L3 technical support.Solid hands-on experience with
Nokia 1830 PSS .Deep knowledge of
DWDM, GMPLS, and OTN
technologies.Proficient in
NFM-T
or other network management platforms.Strong analytical and problem-solving skills.Excellent communication skills in Spanish.English proficiency (Intermediate to Advanced Technical Level).Must currently reside in
Spain .
Preferred Certifications:Nokia Optical Network Certification (ONC)
or equivalent.ITIL Foundation Certification
(for incident and change management).