L3 Technical Support Engineer

JR Spain; Islas Baleares; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

An engineering consultancy is seeking an L3 Technical Support Engineer in Islas Baleares, Spain. The role involves providing high-level technical support for optical transport networks, specifically using Nokia 1830 PSS platforms. The ideal candidate should have at least 5 years of experience in the field, a bachelor's degree in a relevant discipline, and strong skills in DWDM and OTN technologies. Knowledge of network monitoring tools like NFM-T and excellent communication in both Spanish and English are also required.

Formación

• 5 years of experience in Level 3 technical support.
• Proficient in English (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis.

Conocimientos

Nokia 1830 PSS

DWDM

GMPLS

OTN

Network performance monitoring

Troubleshooting

Analytical skills

Communication skills

Educación

Bachelor's degree in Telecommunications, Electronics, or related field

Herramientas

NFM-T

Descripción del empleo

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L3 Technical Support Engineer, islas baleares

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Client:

First Point Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

105181958507174297632460

Job Views:

2

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).