L3 Technical Support Engineer

JR Spain; Ibiza; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A technology solutions firm is seeking a highly qualified L3 Technical Support Engineer in Ibiza, Spain. The ideal candidate will provide advanced support for optical transport network incidents, with at least 5 years of experience in Level 3 technical support. Strong knowledge of Nokia 1830 PSS, DWDM, GMPLS, and OTN technologies is required. Excellent communication skills in Spanish and proficiency in English are essential for this role.

Formación

• 5+ years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS.
• Conduct alarm and fault analysis, implementing corrective actions.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills in Spanish

English proficiency

Educación

Bachelor's degree in Telecommunications, Electronics, or related field

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).