L3 Technical Support Engineer

JR Spain; Huelva; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technical recruitment agency is seeking an experienced L3 Technical Support Engineer in Huelva, Spain. The successful candidate will have expertise in optical transport networks, especially with Nokia 1830 PSS platforms. Key responsibilities include providing advanced support, configuration, and collaborating across teams. The position requires a Bachelor's degree and a minimum of 5 years of relevant experience. Proficiency in Spanish and English is also essential.

Formación

• Minimum of 5 years experience in L3 technical support.
• Knowledge of DWDM, GMPLS, and OTN technologies.
• Proficiency in English (Intermediate to Advanced Technical Level).

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration of Nokia 1830 PSS platforms.
• Collaborate with engineering and operations teams.

Conocimientos

Technical support expertise

Network performance monitoring

Analytical problem-solving

Communication skills in Spanish

Understanding of DWDM, GMPLS, OTN

Educación

Bachelor's degree in Telecommunications or Electronics

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).