L3 Technical Support Engineer

JR Spain; Gerona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A technology solutions provider seeks an experienced L3 Technical Support Engineer based in Spain to provide expertise in optical transport networks. The role involves troubleshooting, maintenance of Nokia 1830 PSS platforms, and collaboration with engineering teams. Candidates should have a strong background in DWDM and related technologies, along with at least 5 years of technical support experience. Proficiency in Spanish and good English skills are required.

Formación

• Minimum of 5 years of experience in L3 technical support.
• Proficient in NFM-T or other network management platforms.
• English proficiency (Intermediate to Advanced Technical Level).

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.

Conocimientos

Solid hands-on experience with Nokia 1830 PSS

Deep knowledge of DWDM

Strong analytical and problem-solving skills

Excellent communication skills in Spanish

Educación

Bachelor's degree in Telecommunications, Electronics, or related field

Herramientas

NFM-T

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).