L3 Technical Support Engineer

JR Spain; Donostia/San Sebastián; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa busca ingeniero de soporte técnico L3 con experiencia en redes ópticas, especialmente plataformas Nokia 1830 PSS. Se requiere un mínimo de 5 años en soporte técnico, con un enfoque en DWDM y GMPLS. El candidato debe residir en España y tener habilidades de comunicación en español, además de un nivel intermedio a avanzado de inglés.

Formación

• Mínimo 5 años de experiencia en soporte técnico L3.
• Título universitario en Telecomunicaciones, Electrónica o campo relacionado.
• Conocimientos sólidos en tecnologías de red óptica.

Responsabilidades

• Brindar soporte técnico de nivel 3 para incidentes y problemas de red óptica.
• Realizar configuración avanzada y mantenimiento de plataformas Nokia 1830 PSS.
• Colaborar con equipos de ingeniería y operaciones.

Conocimientos

Conocimientos en DWDM

Conocimientos en GMPLS

Habilidades analíticas

Comunicación en español

Comprensión técnica del inglés

Educación

Grado en Telecomunicaciones o Electrónica

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

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Client:

First Point Group

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

384870091383740825632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

First Point Group is partnering with one of our clients to find a highly qualified
L3 Technical Support Engineer
with solid experience in optical transport networks, particularly on
Nokia 1830 PSS (Photonic Service Switch)
platforms.The ideal candidate will bring at least
5 years of experience
in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities:Provide Level 3 technical support for optical transport network incidents and service interruptions.Perform advanced configuration and maintenance of
Nokia 1830 PSS
platforms.Conduct alarm and fault analysis, implement corrective and preventive actions.Use
NFM-T
or similar tools for network performance monitoring and troubleshooting.Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications:Bachelor's degree in Telecommunications, Electronics, or related field.Minimum of 5 years of experience in L3 technical support.Solid hands-on experience with
Nokia 1830 PSS .Deep knowledge of
DWDM, GMPLS, and OTN
technologies.Proficient in
NFM-T
or other network management platforms.Strong analytical and problem-solving skills.Excellent communication skills in Spanish.English proficiency (Intermediate to Advanced Technical Level).Must currently reside in
Spain .
Preferred Certifications:Nokia Optical Network Certification (ONC)
or equivalent.ITIL Foundation Certification
(for incident and change management).