L3 Technical Support Engineer

First Point Group; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company in telecommunications is seeking a highly qualified L3 Technical Support Engineer with extensive experience in optical transport networks. The ideal candidate will have a strong background in Nokia 1830 PSS platforms and DWDM technologies, enabling them to troubleshoot complex issues effectively and support vital network operations. This role requires excellent analytical skills and proficiency in network management tools, along with strong communication abilities in both Spanish and English.

Formación

• 5+ years of experience in Level 3 technical support.
• Deep understanding of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis and implement corrective actions.

Conocimientos

Troubleshooting

Performance Analysis

Communication Skills

Analytical Skills

Educación

Bachelor's degree in Telecommunications

Bachelor's degree in Electronics

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities :

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications :

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS .
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain .

Preferred Certifications :

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).