L3 Technical Support Engineer

First Point Group; Alicante; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in Telecommunications seeks a highly qualified L3 Technical Support Engineer with experience in optical transport networks. The ideal candidate should have at least 5 years of experience, particularly with Nokia 1830 PSS platforms, and expertise in DWDM, GMPLS, and OTN technologies. Responsibilities include advanced troubleshooting and configuration of network systems, ensuring service quality and technical support.

Formación

• Minimum 5 years of experience in L3 technical support.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Solid hands-on experience with Nokia 1830 PSS.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills in Spanish

Intermediate to Advanced English proficiency

Educación

Bachelor's degree in Telecommunications

Bachelor's degree in Electronics

Herramientas

NFM-T

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities :

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications :

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS .
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain .

Preferred Certifications :

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Telecommunications

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