L3 Support Engineer

buscojobs España; Murcia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading tech company is seeking an L3 Support Engineer based in Murcia, Spain. You will be responsible for troubleshooting complex product issues, collaborating with various teams, and contributing to product deployment. Ideal candidates will be fluent in English and possess strong programming and troubleshooting skills.

Formación

• Good programming skills in Java, Python, Shell scripting.
• Experience with CI/CD tools like Jenkins.
• Fluent in English.

Responsabilidades

• Troubleshoot all L3 cases for complex products.
• Work closely with L2 support and development teams.
• Help drive tasks to closure.

Conocimientos

Programming skills

Troubleshooting skills

Networking knowledge

Herramientas

CI/CD tools

Jenkins

Docker

Kubernetes

Testing tools

Descripción del empleo

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an L3 Support Engineer.

In a typical day as a Senior Software Dev / L3 Support Engineer, you would:

1. Be responsible for troubleshooting all L3 cases open for complex products and platforms, including finding the cause of the issue, solving the issue, testing, and generating patches.
2. Work on the container deployment flavor of the product, which is recently released.
3. Work closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
4. Help peers in R&D with your strong sense of commitment & ownership to drive tasks to closure, utilizing decisive verbal & written communication skills with courtesy.

Job requirements:

• Good programming skills in any language such as Java, Python, Shell scripting, with understanding of objects, Linux, Unix scripting (Bash).
• Troubleshooting skills.
• Knowledge or willingness to learn about Virtualization and Containerization technologies (Docker & Kubernetes).
• Experience with CI/CD tools like Jenkins, GitHub Actions, Ansible.
• Fluent in English.

What is a plus?

• HPE eIUM certification.
• Overall knowledge of telecom domain and protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, HTTP Rest architecture.
• Good networking knowledge: Protocols, distributed systems, network security, high availability.
• Experience in software product/solution testing (functional, system, performance).
• Experience with testing tools like Seagull, J-Meter, SOAP UI.
• Good knowledge of Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working knowledge of databases like Oracle, MySQL.
• Knowledge of High Availability Systems (HA).
• Understanding of SDLC in an Agile environment.

Education and Experience:

If you are fluent in English, based in Spain, and meet these qualifications, we encourage you to apply. Only candidates meeting these requirements will be considered.

Support Engineer role based in Murcia, Kingdom Of Spain.

HCLTech is committed to diversity, inclusion, and equal opportunity employment.