L3 Support Engineer

HCLTech; Murcia; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

An opportunity has arisen for a Senior Software Developer / L3 Support Engineer at a leading global technology company. The role involves troubleshooting complex product issues, collaborating with teams, and requires strong programming and troubleshooting skills. Candidates should be fluent in English and preferably have knowledge of container technologies.

Formación

• Strong programming skills in Java, Python, or Shell scripting.
• Experience with CI/CD tools like Jenkins, GitHub Actions.
• Knowledge or willingness to learn virtualization and containerization technologies.

Responsabilidades

• Troubleshoot L3 cases for complex products and platforms.
• Collaborate closely with L2 support and development teams.
• Assist R&D with commitment to drive tasks to closure.

Conocimientos

Programming skills

Troubleshooting skills

Fluency in English

Herramientas

Docker

Kubernetes

Jenkins

GitHub Actions

Ansible

Descripción del empleo

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as a Senior Software Developer / L3 Support Engineer.

In a typical day, you would:

1. Be responsible for troubleshooting all L3 cases for complex products and platforms, including diagnosing issues, resolving them, testing, and generating patches.
2. Work on the container deployment flavor of the product, which is recently released.
3. Collaborate closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
4. Assist peers in R&D with your strong sense of commitment and ownership to drive tasks to closure, utilizing your communication skills and courtesy.

Job requirements:

• Strong programming skills in languages such as Java, Python, or Shell scripting, with experience in object-oriented programming, Linux, and Unix scripting (Bash).
• Troubleshooting skills.
• Knowledge or willingness to learn virtualization and containerization technologies like Docker and Kubernetes.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, and Ansible.
• Fluent in English.

Preferred qualifications:

• Knowledge of telecom protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, REST architecture.
• Good understanding of networking protocols, distributed systems, network security, and high availability.
• Experience in software product or solution testing (functional, system, performance).
• Familiarity with testing tools like Seagull, JMeter, SOAP UI.
• Knowledge of Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working knowledge of databases such as Oracle and MySQL.
• Understanding of High Availability Systems (HA).
• Comprehensive understanding of SDLC in Agile/dynamic environments.

If you are fluent in English, based in Spain, and meet these qualifications, we encourage you to apply. Please note that only candidates who meet these requirements will be considered.

Interested in learning more?

Apply to accelerate your career!

HCLTech is a global technology company from India, helping businesses reinvent themselves for the digital age. We provide end-to-end services across various industries to leading companies, including 250 of the Fortune 500 and 650 of the Global 2000.

• If you have a valid disability certificate, please contact us.

We value diversity and inclusion as core principles. We aim to attract, develop, and retain diverse profiles, considering diversity a key driver of innovation. We welcome and support all individuals, fostering a sense of belonging within HCLTech.

HCLTech is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, ethnicity, gender identity, disability, or other protected characteristics.