L3 Support Engineer

buscojobs España; Lugo; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading technology company seeks an experienced L3 Support Engineer to troubleshoot complex product issues and collaborate across teams. Candidates should be proficient in programming languages and have strong troubleshooting skills with a willingness to learn about virtualization technologies. A commitment to diversity and inclusion is emphasized in the application process.

Formación

• Proficient in programming languages such as Java, Python, or Shell scripting.
• Strong troubleshooting skills required.
• Familiarity with CI/CD tools and containerization technologies.

Responsabilidades

• Troubleshoot L3 cases for complex products, identifying causes and generating patches.
• Collaborate with L2 support and development teams to resolve product issues.
• Assist peers in R&D with strong communication skills.

Conocimientos

Programming languages (Java, Python, Shell scripting)

Troubleshooting skills

Virtualization and containerization (Docker & Kubernetes)

CI/CD tools (Jenkins, GitHub Actions, Ansible)

Fluent in English

Descripción del empleo

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an L3 Support Engineer.

Job responsibilities:

1. Troubleshoot all L3 cases for complex products and platforms, including identifying causes, resolving issues, testing, and generating patches.
2. Work on the container deployment flavor of the product, recently released.
3. Collaborate with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
4. Assist peers in R&D with commitment and ownership to drive issues to closure, utilizing strong communication skills.

Job requirements:

• Proficiency in programming languages such as Java, Python, or Shell scripting; Linux and Unix scripting (Bash).
• Strong troubleshooting skills.
• Knowledge or willingness to learn virtualization and containerization technologies like Docker & Kubernetes.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, Ansible.
• Fluent in English.

Preferred additional skills:

• Experience with HPE eIUM.
• Knowledge of telecom protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, REST architecture.
• Networking knowledge: protocols, distributed systems, security, high availability.
• Experience in software product testing with tools like Seagull, J-Meter, SOAP UI.
• Understanding of Web Services, XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working knowledge of databases such as Oracle and MySQL.
• Knowledge of High Availability Systems (HA).
• Understanding of SDLC in Agile environments.

Additional information:

If you are fluent in English, based in Spain, and meet these qualifications, we encourage you to apply. Only qualified candidates will be considered.

HCLTech is committed to diversity and inclusion, welcoming all applicants regardless of background or characteristics. We are an equal opportunity employer.