L3 Support Engineer

HCLTech; Las Palmas de Gran Canaria; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

HCLTech is seeking a Senior Software Developer / L3 Support Engineer to strengthen their brand in Spain. The role involves troubleshooting complex products, collaborating with teams, and requires proficiency in programming languages like Java and Python. Ideal candidates will have strong troubleshooting skills, a good understanding of virtualization technologies, and be fluent in English.

Formación

• Proficiency in programming languages (Java, Python, Shell scripting).
• Strong troubleshooting skills.
• Fluency in English.

Responsabilidades

• Troubleshooting all L3 cases for complex products.
• Collaborating with support and development teams.
• Assisting peers in R&D to drive tasks to closure.

Conocimientos

Troubleshooting

Programming in Java

Programming in Python

Shell scripting

Networking knowledge

Herramientas

CI/CD tools (Jenkins, GitHub Actions, Ansible)

Virtualization technologies (Docker, Kubernetes)

Databases (Oracle, MySQL)

Testing tools (Seagull, J-Meter, SOAP UI)

Descripción del empleo

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as a Senior Software Developer / L3 Support Engineer.

In a typical day, you would:

• Be responsible for troubleshooting all L3 cases for complex products and platforms, including identifying causes, resolving issues, testing, and generating patches.
• Work on the container deployment flavor of the product, which is recently released.
• Collaborate closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
• Assist peers in R&D with your strong sense of commitment and ownership to drive tasks to closure, demonstrating decisive verbal and written communication skills with courtesy.

Job requirements:

• Proficiency in programming languages such as Java, Python, or Shell scripting, with a good understanding of objects, Linux, and Unix scripting (Bash).
• Strong troubleshooting skills.
• Knowledge or willingness to learn virtualization and containerization technologies like Docker and Kubernetes.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, and Ansible.
• Fluent in English.

Additional advantages (plus):

• Knowledge of HPE eIUM.
• Understanding of telecom protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, and REST architecture.
• Good networking knowledge: protocols, distributed systems, network security, high availability.
• Experience in software product or solution testing (functional, system, performance) using tools like Seagull, J-Meter, SOAP UI.
• Familiarity with Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working knowledge of databases such as Oracle and MySQL.
• Knowledge of high availability systems (HA).
• Understanding of SDLC in an Agile/dynamic environment.

If you are fluent in English, based in Spain, and meet these qualifications, we encourage you to apply. Only candidates who meet these requirements will be considered.

Interested in learning more?

Apply for a supercharging progress!

HCLTech is a global technology company from India, helping organizations reinvent their businesses for the digital age. We provide end-to-end services across various industries to leading companies, including 250 of the Fortune 500 and 650 of the Global 2000.

• If you have a valid disability certificate, please contact us.

At HCLTech, we value diversity and inclusion as core principles. We aim to attract, develop, and retain diverse profiles, believing that diversity drives innovation. We are committed to creating an inclusive environment where everyone feels a sense of belonging.

HCLTech is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, gender, disability, or other protected characteristics.