L2 Technical Support Specialist - German speaker

isolutions AG; Barcelona; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate L2 Technical Support Specialist to enhance customer experiences in the Microsoft environment. In this dynamic role, you will provide expert support, manage customer issues, and collaborate with a talented team to drive digital transformation. The company offers a flexible work environment, competitive salary, and a range of perks including training budgets and additional vacation time. Join a vibrant team in Barcelona and contribute to creating innovative digital workplaces that inspire creativity and collaboration!

Servicios

Permanent contract

Competitive salary package

Work from home flexibility

Monthly home office compensation

Structured career development plan

Yearly training budget

Choose your own hardware

Free language classes

One additional week of vacation

Annual team event

Formación

• 2+ years of experience in Level 2 Support in the Microsoft environment.
• Fluent in German and proficient in English.

Responsabilidades

• Provide 2nd level support as the technical expert in the operations team.
• Manage customer issues related to Windows 10/11 and Microsoft 365.

Conocimientos

Level 2 Support

Microsoft 365

Windows 10/11

Microsoft Endpoint Manager (Intune)

Communication Skills

Educación

BA/MA in Computer Science

University Degree in Business Informatics

Herramientas

Microsoft Azure

Power Platform

Dynamics 365

Descripción del empleo

Do you have a passion for cloud client engineering in the Microsoft environment? Are you curious and do you enjoy inspiring customers with your passion for IT? Then we are looking for you!

In the role of L2 Technical Support Specialist you will take responsibility for connecting customer environments to Microsoft Cloud Services and design together with the team the workplace of the future.
At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture.

Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.

How your day will look like

• provide 2nd level support by acting as the technical expert in the support & operations team
• manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft365)
• collaborate with our 1st Level Support, DevOps & project squad
• work with 3rd party providers for technical issues or problems
• maintain and monitor the Windows cloud infrastructure for our clients

Your profile

• 2+ years of experience in Level 2 Support in the Microsoft environment
• Good working know-how of Microsoft 365, Windows10/11 & Microsoft Endpoint Manager (Intune)
• A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
• Fluent level of German and good English skills
• You have a BA/MA in computer science, electronics or similar education (Microsoft certifications)
• A university degree in business informatics, electronics or similar education (Microsoft Certifications)
• EU citizenship or Spanish work visa

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer

• Permanent contract. Possibility to work from 32 to 40 hours per week
• Competitive salary package, plus interesting fringe benefits
• #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
• Compensation for monthly home office expenses and work set up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches“
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland or Spain
• A dynamic environment and a unique team spirit!

Apply now for this unique Technical Support Specialist remote job in Spain!