L2 Technical Support Specialist – (German Speaker)

Nedena; Barcelona; Híbrido; EUR 45.000 - 55.000; Jornada completa

Descripción de la vacante

A technology solutions firm in Barcelona is seeking an L2 Technical Support Specialist to connect customer environments to Microsoft Cloud Services. The ideal candidate has over 2 years of experience in a Microsoft environment and fluent German skills. This role offers a permanent contract, competitive salary, and the opportunity for hybrid work, along with a structured career development plan.

Servicios

Competitive salary package

Yearly training budget

Free language classes

One additional week of vacation for Corporate Social Responsibility

Annual team event in Switzerland

Formación

• 2+ years of experience in Level 2 Support in the Microsoft environment.
• Good working know-how of Microsoft 365 and Windows 10/11.
• A motivated, communicative, and reliable person who likes to take responsibility.

Responsabilidades

• Provide 2nd level support acting as the technical expert.
• Manage 2nd Level customer issues and problems.
• Collaborate with our 1st Level Support and DevOps.

Conocimientos

Windows 10/11

Microsoft 365

Customer-oriented thinking

Fluent German (C1)

Good English skills

Herramientas

Microsoft Endpoint Manager (Intune)

Descripción del empleo

Do you have a passion for cloud client engineering in the Microsoft environment? Are you curious and do you enjoy inspiring customers with your passion for IT? Then we are looking for you!

In the role of L2 Technical Support Specialist you will take responsibility for connecting customer environments to Microsoft Cloud Services and design together with the team the workplace of the future. At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture.

Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.

Overview

Responsibilities

• provide 2nd level support acting as the technical expert in the support & operations team
• manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft 365)
• collaborate with our 1st Level Support, DevOps & project squad
• work with 3rd party providers for technical issues or problems
• maintain and monitor the Windows cloud infrastructure for our clients

Your profile

• 2+ years of experience in Level 2 Support in the Microsoft environment
• Good working know-how of Microsoft 365, Windows10/11 & Microsoft Endpoint Manager (Intune)
• A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
• A curious mindset and a passion for technology
• The ability to work independently, customer-oriented thinking, and high quality standards
• Fluent level of German (C1) and good English skills for internal communication
• EU citizenship or Spanish work visa

What we offer

• Permanent contract. Competitive salary package, plus interesting fringe benefits
• Hybrid from Barcelona, with the flexibility to work from home according to your needs
• Work and evolve with the latest technologies from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly Tech-Lunches
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

How to determine if this is the next step

1. Apply
2. Discovery call with HR
3. Interview – video call with Team Lead and Team Member
4. Final assessment

Our commitment: to give you feedback on each step, both in positive and negative cases

APPLY HERE: bit.ly/L2technicalsupportspecialistisolutions

Contact person: [e-mail] Anna Di Lascio, Talent Acquisition Partner

We look forward to getting to know you!

Find out more about isolutions on our website bit.ly/isolutions-es