L2 Support Specialist

Westcon-Comstor; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive work environment

Growth opportunities

Collaborative culture

Descripción de la vacante

Westcon-Comstor in Madrid is seeking an L2 Senior Support Specialist for Checkpoint and Fortinet technologies. You will provide advanced technical support, diagnose complex network issues, and mentor L1 engineers to ensure high service levels.

This role emphasizes close collaboration with cross-functional teams, rigorous documentation, and escalation to L3 when needed, delivering reliable security solutions for our clients in Spain.

Formación

• CCSA/CCSE/CCTA or equivalent experience.
• Fortinet NSE4 and NSE5-Fortiswitch or equivalent.
• 3+ years IT support focusing on Check Point, Fortinet, and managed services networking products.
• Proficient in network protocols and technologies.

Responsabilidades

• Troubleshoot and manage escalated Check Point cases (NGFW, VPNs, IPS/IDS) and Fortinet cases.
• Configure, install, and maintain Check Point and Fortinet devices.
• Document knowledge base and assist engineers with troubleshooting tips.
• Provide customer-facing support and escalate to L3 as needed.

Conocimientos

Technical Expertise

Advanced troubleshooting

Networking protocols

Customer communication

Team collaboration

Educación

Check Point Certifications (CCSA/CCSE/CCTA)

Fortinet NSE Certifications (NSE4/NSE5-Fortiswitch)

Herramientas

Check Point products

Fortinet devices

Networking troubleshooting tools

Descripción del empleo

Westcon-Comstor is looking for a L2 Senior Support Specialist for Checkpoint technologies to join our Spanish team in Madrid!

The L2 Support Engineer provides advanced support for Check Point and Fortinet security solutions, handling escalated issues that require a deeper technical understanding of Check Point and Fortinet products and services. This role is focused on diagnosing and resolving complex network and system issues, supporting L1 engineers, and collaborating with cross-functional teams to maintain system performance. The L2 Engineer is pivotal in enhancing the efficiency of Check Point and Fortinet based networks and delivering reliable technical support.

Responsibilities:

• Advanced Troubleshooting and Support:
• Manage escalated cases for Check Point products such as Next-Generation Firewalls, VPNs, IPS/IDS, and cloud security solutions, including in-depth troubleshooting of connectivity, configuration, and performance issues.
• Manage escalated cases for Fortigate y Fortiswitch products.
• Provide technical support for complex network configurations and resolve user‑specific issues involving Check Point and Fortinet technologies.

2.Infrastructure Maintenance and Configuration:

• Configure, install, and maintain Check Point and Fortinet devices and security platforms, following standard procedures.
• Perform routine updates, maintenance tasks, and basic backup management for Check Point and Fortinet devices.
• Documentation and Knowledge Sharing:
• Act as a subject matter expert (SME) for Check Point and Fortinet products and services.
• Update and contribute to internal knowledge base articles and support documentation to facilitate faster issue resolution.
• Assist engineers with troubleshooting tips and guidance for handling similar issues independently.

4.Customer Engagement and Escalation:

• Ensure clear, effective communication with users throughout the troubleshooting process.
• Escalate unresolved or highly complex issues to L3 support, providing detailed documentation for a smooth handover.

Qualifications & Experience:

• Check Point Certified Security Administrator (CCSA), Check Point Certified Security Expert (CCSE) and Check Point Certified Troubleshooting Administrator (CCTA) or equivalent experience.
• Fortinet certifications NSE4 y NSE5-Fortiswitch or equivalent experience.
• 3+ years of experience in IT support with a focus on Check Point, Fortinet, managed services networking products.
• Proficiency in network protocols and technologies.

Skills Required:

• Technical Expertise:
• Advanced troubleshooting of networking equipment and configurations.
• Familiarity with enterprise-level Check Point products and/or Fortinet, networking protocols, and tools.

2. Documentation:

• Ability to create clear, concise documentation for troubleshooting and knowledge‑sharing purposes.

3.Customer-Centric Mindset:

• Strong focus on customer needs and delivering timely, effective solutions.
• Experience communicating solutions to users with varying levels of technical knowledge.

4.Problem-Solving and Critical Thinking:

• Proficiency in analysing network issues and applying troubleshooting techniques effectively.

5.Collaboration and Teamwork:

• Ability to support junior team members and work collaboratively with cross‑functional teams.

Westcon‑Comstor is a global technology distributor specialising in cybersecurity, networking, and hybrid cloud solutions. As Growth Architects of the channel, we empower IT partners, vendors, and end customers to seize opportunities, unlock potential, and achieve scalable success.

!Important!

Our core values - ambition, integrity, partnership, and accountability - guide how we work and inspire everything we do. We believe diversity drives creativity and innovation, which is why we’re dedicated to creating an inclusive environment where every voice is heard, every perspective matters, and every team member can thrive.

Join us and be part of a team that's shaping the future of technology across the channel.

What we offer

• An inclusive and supportive work environment where diversity is celebrated.
• Opportunities for professional growth, learning, and career development.
• A culture of collaboration, innovation, and accountability.

Commitment to diversity & inclusion

We are an equal opportunity employer and value diversity in our workforce. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Equity is at the heart of all our departments and roles.

If you need reasonable adjustments during the recruitment process, please let us know.