L2 IT Onsite Technician

JR Spain; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

JR Spain is seeking a Technician to enhance end-user experiences for major corporations through effective support and troubleshooting. This role focuses on hardware maintenance, software installation, and user account management, offering a blend of local and remote assistance. The ideal candidate should have significant IT experience and proficiency in English, thriving in a collaborative environment that emphasizes personal growth and professional development.

Servicios

Buddy program

Internal career development

International environment

Onboarding program

Trustworthy working hours

Formación

• At least 18 months of IT experience or equivalent.
• Solid knowledge of English (B2 minimum).

Responsabilidades

• Analyzing errors and maintaining hardware, setting up/removing workstations.
• Providing local and remote support to technicians.
• Documenting steps to resolve issues in a ticketing system.

Conocimientos

Customer relationship building

Troubleshooting

Problem analysis

IT experience

English proficiency

Descripción del empleo

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As a Hemmersbach Technician, you make end users at renowned companies happy every day thanks to your friendly and competent demeanor. Your role involves direct customer contact with various requirements within the scope of second-level support. The key responsibilities include:

1. Analyzing errors, maintaining hardware, setting up/removing workstations, installing and configuring new software (IMACD), and managing user accounts via Active Directory.
2. Providing local support to resident technicians and remote support to the headquarters of the Corporate Group, according to demand.
3. Troubleshooting and documenting steps performed to resolve hardware, software, and application issues in a ticketing system.
4. Updating inventory control monthly.

Requirements:

• At least 18 months of IT experience (or equivalent).
• Ability to build relationships.
• Experience in OS, applications, and hardware installation and troubleshooting depending on project products.
• Experience with ticketing systems.
• Solid knowledge of English (B2 minimum).

Benefits and Environment:

• Buddy program, internal career development, international environment, and onboarding program.
• Trustworthy working hours.

Be Part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile – not only to enthuse our customers but also to make the world a better place: 20% of our profits support our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.