L2 IT Onsite Technician

Hemmersbach; Galapagar; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

A leading IT company is seeking a Technician to provide 2nd level support and customer contact. This role includes analyzing errors, maintaining hardware, and managing software. Candidates should have solid IT experience, particularly in troubleshooting and familiar with ticketing systems. The position offers extensive benefits and opportunities for career development in an international setting.

Servicios

Buddy program

Internal career development

Onboarding program

Trusted working hours

Formación

• At least 18 months of IT experience or equivalent.
• Solid knowledge of English (minimum B2).
• Experience in applications, hardware installation, and troubleshooting.

Responsabilidades

• Provide 2nd level support and direct customer contact.
• Analyze errors and maintain hardware, including workstation setup and software configuration.
• Troubleshoot issues and document resolutions in a ticketing system.

Conocimientos

Customer relationship building

Troubleshooting

OS knowledge

Hardware installation

Ticketing systems

Descripción del empleo

As a Hemmersbach Technician, you make end users at renowned companies happy every day thanks to your friendly and competent demeanor. Your role involves direct customer contact with various requirements within the scope of 2nd level support, as described below:

• Analyze errors, maintain hardware, set up/remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory.
• Provide local support to resident technicians and remote support to the headquarters of the Corporate Group, according to demand.
• Troubleshoot and document steps performed to resolve hardware, software, and application issues in a ticketing system.
• Update inventory control monthly.

Requirements:

• At least 18 months of IT experience (or equivalent).
• Ability to build relationships.
• Experience in OS, applications, hardware installation, and troubleshooting depending on project products.
• Experience with ticketing systems.
• Solid knowledge of English (minimum B2).

Benefits:

• Buddy program.
• Internal career development.
• International environment.
• Job with purpose.
• Onboarding program.
• Trusted working hours.

Join Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We serve leading companies in the IT industry. We go the extra mile – not only delighting our customers but also making the world a better place: 20% of our profits support our Direct Actions, Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.