L1 Technical Support Specialist - German speaker

isolutions AG; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Service Desk Specialist to enhance client support with a focus on Microsoft technologies. In this role, you will provide essential technical assistance to small and medium-sized enterprises, ensuring a seamless customer experience. You will thrive in a collaborative environment that encourages open communication and growth. With a permanent contract and a competitive salary package, this position offers the chance to work with cutting-edge Microsoft technologies, structured career development, and a dynamic team spirit. Join us in creating positive digital experiences!

Servicios

Permanent contract

Competitive salary package

Flexible work from home

Yearly training budget

Microsoft Certifications

Free language classes

One additional week of vacation

Annual team event

Choose your hardware

Bi-weekly Tech Lunches

Formación

• Experience in customer support with a focus on Microsoft technologies.
• Strong analytical skills and ability to document user problems.

Responsabilidades

• Provide 1st and 2nd level support to customers via ServiceNow.
• Analyze, solve, and document user problems effectively.

Conocimientos

Microsoft Office 365

Exchange Online

SharePoint Online

Intune

Windows Server

Customer Support

Problem Solving

Documentation

Herramientas

ServiceNow

Descripción del empleo

Are you a Service Desk Specialist with a passion for client support?
Are you excited about new Microsoft technologies?
Do you take responsibility for an excellent customer experience?
Then you are our new crew member!

At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in the digital transformation, but it is also to offer our employees a modern workplace and great company culture.

We are looking for a positive and motivated person to give technical support to our customers. With us you will experience an environment where you can exchange ideas openly and directly, we support and positively challenge one another to grow together. Let yourself be infected by the isolutions experience and become part of the symbiosis of curiosity, credibility and honesty.

How your day will look like ️

• Provide 1st and work with 2nd level support to small and medium-sized enterprise customers primarily through ServiceNow and remote maintenance; phone and e-mail communication are used only occasionally.
• Collaboration with third party providers
• Analyse, solve and document user problems
• Create documentation and checklists, and maintain the Knowledge Database
• Administer access rights
• Perform administrative tasks and keep internal processes updated

Your profile ️

• Support experience and ideally knowledge of the Microsoft environment
• Experience with Office 365, Exchange Online, SharePoint Online, and Intune
• Proficiency with Windows Server and Microsoft 365
• A curious mindset and a passion for technology
• The ability to work independently, customer-oriented thinking, and high-quality standards
• Native or fluent level of German (at least B2/C1), good level of English

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer

• Permanent contract with competitive salary package, plus interesting fringe benefits
• Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
• Work and evolve with the latest technologies from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications and bi-weekly “Tech Lunches“
• Choose your hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

How to find out if this is the next step of your career:

• Apply
• Discovery call with HR
• Interview - video call with Team Lead and Team Member
• Final assessment

Our commitment: to give you feedback on each step, both in positive and negative cases