L1 Technical Support Specialist - German speaker

isolutions AG; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A tech company in Barcelona is seeking a Service Desk Specialist to provide technical support and ensure a great customer experience. The ideal candidate will have experience in customer service, strong skills in Windows 10/11 and Office 365, and fluent German communication skills. This role offers a permanent contract, competitive salary, and various benefits including a flexible work setup and training opportunities.

Servicios

Competitive salary package

Flexibility to work from home

Annual team event

Formación

• Experience in 1st level support or customer service.
• Curious mindset and passion for technology.
• Ability to work independently and customer-oriented thinking.

Responsabilidades

• Provide 1st and 2nd level support to enterprise customers.
• Collaboration with third-party providers.
• Manage monthly invoice process for the business unit.

Conocimientos

1st level support experience

Windows 10/11

Office 365

Fluent German (at least B2)

Good English

Herramientas

Dynamics 365

Azure

Descripción del empleo

Are you a Service Desk Specialist with a passion for client support Are you excited about new Microsoft technologies Do you take responsibility for an excellent customer experience Then you are our new crew member

At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in the digital transformation, but it is also to offer our employees a modern workplace and great company culture.

We are looking for a positive and motivated person to give technical support to our customers. With us you will experience an environment where you can exchange ideas openly and directly, we support and positively challenge one another to grow together. Let yourself be infected by the isolutions experience and become part of the symbiosis of curiosity, credibility and honesty.

How your day will look like ️

• Provide 1stand 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance
• Collaboration with third party providers
• Analyse, solve and document user problems
• Create documentation and checklists, and maintain the Knowledge Database
• Administer access rights
• Manage monthly invoice process for our business unit
• Perform administrative tasks and keep internal processes updated
• Create reports and update our Dynamics 365
• Knowledge of Dynamics 365, accounting, or general finance is a plus

Your profile ️

• Experience in 1stlevel support or customer service
• Good Windows 10/11 and Office 365 skills, Apple skills are a plus
• Experience in Windows user support
• A curious mindset and a passion for technology
• The ability to work independently, customer-oriented thinking, and high-quality standards
• Native/ Fluent level of German (at least B2), good level of English).
  

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer

• Permanent contract with competitive salary package, plus interesting fringe benefits
• Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
• Compensation for monthly home office expenses and work set-up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications and bi-weekly “Tech Lunches“
• Choose your hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

How to find out if this is the next step of your career:

• Apply
• Discovery call with HR
• Interview - video call with Team Lead and Team Member
• Final assessment

Our commitment: to give you feedback on each step, both in positive and negative cases

Estimated time: 4 weeks