L1 Technical Support Specialist - German Speaker

buscojobs España; Barcelona; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company in cloud services is seeking a Service Desk Specialist to be the first point of contact for customer inquiries. This role involves providing technical support, monitoring issues, and ensuring client satisfaction. Join a passionate team dedicated to delivering excellent IT service and fostering digital transformation.

Formación

• Motivated and service-minded individual.
• Experience with remote support and IT operations.
• Ability to analyze and solve technical problems.

Responsabilidades

• Provide 1st and 2nd level support to SME customers.
• Monitor inquiries, faults, and incidents until resolution.
• Perform administrative tasks and keep internal processes updated.

Conocimientos

Client Support

Problem Solving

Communication

Herramientas

ServiceNow

Descripción del empleo

Are you a Service Desk Specialist with a passion for client support?

Are you excited about new Microsoft technologies?

Do you take responsibility for an excellent customer experience?

Then you are our new crew member!

Join our dynamic Service Desk team in Managed Cloud Services as the first point of contact for customer inquiries. Together, we ensure our clients get the most out of their cloud solutions and enjoy smooth IT operations.

At isolutions, we’re passionate about digital transformation and building modern work environments that foster creativity, collaboration, and great experiences for customers and employees alike.

We’re looking for a motivated, service-minded individual to provide technical support. Here, you’ll find open communication, mutual support, and a culture built on curiosity, credibility, and honesty. Ready to experience the isolutions spirit?

How your day will look like

• Provide 1st and work with 2nd level support to small and medium-sized enterprise customers primarily through ServiceNow and remote maintenance; phone and e-mail communication are used only occasionally
• You actively shape the digital future of our customers and make a significant contribution to their stability and satisfaction. #weshapethefuture
• Analyse, solve and document user problems directly remote
• Perform administrative tasks and keep internal processes updated
• Monitoring inquiries, faults and incidents until they are finally resolved

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