Key User Support

q.beyond ibérica; Jerez de la Frontera; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Ein führender Anbieter in der Cloud- und Softwareentwicklung sucht einen Key User Support, um die Digitalisierung im deutschen Mittelstand voranzutreiben. In dieser spannenden Rolle sind Sie verantwortlich für die Lokalisierung und Behebung komplexer IT-Probleme sowie die Bearbeitung von Anfragen über ein ITSM-Tool. Sie werden Teil eines innovativen Teams, das mit den neuesten Technologien arbeitet und die Möglichkeit hat, sich kontinuierlich weiterzuentwickeln. Wenn Sie eine Leidenschaft für IT haben und in einem dynamischen Umfeld arbeiten möchten, dann ist diese Stelle genau das Richtige für Sie.

Servicios

30 Tage Urlaub

Unternehmensgesundheitsprogramm

Flexible Arbeitszeiten

Interne Entwicklungsmöglichkeiten

Diversity Management

Formación

• Erste Erfahrungen mit System Center Configuration Manager und Intune.
• Gute Kenntnisse in Windows PowerShell und Batch-Scripting.

Responsabilidades

• Lokalisierung und Behebung komplexer Fehler in Hardware und Software.
• Bearbeitung von Tickets im ITSM-Tool und Erstellung technischer Dokumentation.

Conocimientos

System Center Configuration Manager

Intune

Windows PowerShell

Batch Scripting

Azure AD

Office 365

ITIL Knowledge

Microsoft Operating Systems

Communication Skills

Customer Orientation

Educación

Relevant IT Certification

Herramientas

ITSM Tool

Active Directory

Group Policy

Descripción del empleo

BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.

Digitize the German midmarket with us as a Key User Support.

LAY FOUNDATIONS. ENSURE EFFICIENCY.

Your Tasks

• Localization and rectification of complex faults in the areas of hardware, software as well as networks and communication systems
• Working on tickets in the ITSM Tool
• Creation of solution descriptions and technical documentation
• Processing of incidents, requests

FEELING SATISFACTION. ENJOYING ADVANTAGES.

What We Offer

• Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
• Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
• Look into the future: Work with the latest technologies and the constant innovations.
• Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
• Feel well taken care of: We provide you a company healthcare program.
• Unplug and relax: 30 days of vacation.

Use Skills. Create Something New.

WHAT YOU BRING WITH YOU:

• First experience with System Center Configuration Manager / Intune, as well as good scripting skills in Windows PowerShell and Batch.
• First experiences with Azure AD and Office 365.
• Strong communication skills and competent appearance.
• Good knowledge of German and English.
• Strong customer and service orientation.
• Experience in the planning and implementation of IT projects.
• Good knowledge of Microsoft operating systems (Windows 10/11) and the MS infrastructure (Active Directory / Group Policy) and application family.
• ITIL Knowledge.

BUNDLING FORCES. MAKING DIGITALIZATION A REALITY.

We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.

APPLY QUICKLY. RECEIVE FEEDBACK.

You can apply quickly and easily without a cover letter. Simply upload your CV and certificates online on our job portal.

FIND YOUR INTERFACE AT Q.BEYOND

q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.

CONTACT

Your personal contact Eda Zeynap will be happy to answer your questions and comments.

q.beyond ibérica S.L.