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A leading company in payroll and tech services is looking for a Vice President of Client Success. This senior role involves leading the Client Success team, ensuring high client satisfaction, driving strategy, and managing resources effectively. Candidates should have extensive experience in client management and be able to lead diverse teams globally, with the passion for fostering exceptional client relationships.
The Vice President of Client Success will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline and with dotted lines to the SVP of Globalview and the SVP of Client Success Management. This senior role is responsible for ensuring that Global Payroll clients derive maximum value from their relationship with ADP throughout their lifecycle. Success metrics include retention and renewal rates, client advocacy, share of wallet growth, and client engagement and loyalty as measured by NPS.
The VP of Client Success will lead the transformation of existing client relationship teams into a unified, high-performing, scalable Client Success team tailored to Global Payroll clients. The role demands full accountability for team performance and high visibility with executive management and senior leadership, requiring mature leadership, change management, and strong people skills.
KEY RESPONSIBILITIES :
SUPERVISORY RESPONSIBILITIES :
Lead a global team of 8 Client Success leaders and 180 associates across multiple locations.
SKILLS AND KNOWLEDGE :
EDUCATION AND EXPERIENCE :
OTHER :
Willingness to travel internationally as required.
ADP is committed to Diversity, Equity, Inclusion, and Equal Employment Opportunity.
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