Key Account Manager

Ca Camerfirma S.A.; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the digital trust sector seeks a Client Relationship Manager to develop and maintain high-value client relationships in Madrid. The ideal candidate will have a strong background in the ICT market, excellent communication skills, and a proven track record in client retention strategies. This role involves collaborating with internal teams to deliver effective solutions and ensuring the satisfaction and loyalty of key clients.

Formación

• 5 years experience in a similar client management role.
• In-depth knowledge of the ICT market, preferably in Digital Trust.
• B2 level of English; Italian is welcomed.

Responsabilidades

• Developing and maintaining a portfolio of high-value clients.
• Resolving customer complaints promptly to maintain trust.
• Proposing solutions to clients' problems and ensuring timely delivery.

Conocimientos

Excellent verbal communication

Written communication

Presentation skills

Negotiation skills

Resiliency to stress

Understanding of ICT market

Educación

Bachelor's degree in Telecommunications Engineering

Degree in Business Administration and Management

Degree in Economics

Descripción del empleo

Camerfirma , founded in 2000 by the Spanish Chambers of Commerce, is one of the leading Spanish Certification Authorities and operates in the Iberian (Spain and Portugal) and Latin American market. Camerfirma is part of Tinexta Infocert, the largest Certificate Authority in Europe and a leading provider of trust-based business solutions for organizations and businesses. Tinexta Group offers innovative solutions for the digital transformation and growth of companies, professionals and institutions. Based in Italy and present in 10+ countries across Europe and Latin America with more than 2,500 employees, Tinexta is active in the strategic sectors of Digital Trust, Cyber Security and Business Innovation.

Developing and maintaining a portfolio of high-value clients.

Understanding the needs and requirements of clients.

Trying to build long-standing professional relationships with clients to create a mutually beneficial environment.

Ensuring that a company does not lose clients to competitors.

Proposing solutions to a client's problems and implementing them within reasonable timelines.

Ensuring the timely delivery of products and services to clients.

Acting as a channel of communication between clients and the employees of an organization.

Resolving customer complaints promptly to maintain trust.

Identifying high-value clients and developing strategies to build relationships with them.

Researching market trends and generating more sales.

Preparing and presenting regular reports to internal and external stakeholders.

Cross-Functional Collaboration : Collaboration with various internal teams, including marketing, product development, and customer support

Developing long-term strategies for client retention and making plans to implement them.

Professional experience of the ideal candidate

In depth knowledge of the ICT market, ideally showing a past experience in the Digital Trust one

Minimum 5 years experience in similar role

B2 english; italian welcomed B2 english; italian welcomed

Personal features of the ideal candidate

Attitude to work in a multicultural international environment

Excellent verbal communication, written communication, and presentation skills

Strong soft and negotiation skills

Natural resiliency to stress

Educational Background

Bachelor's degree in Telecommunications Engineering, or a degree in Business Administration and Management, Economics or similar.

Location

Madrid, Spain