[JWA070] | Technical Account Manager, Supplier Connectivity, Remote Spain

HBX Group; Badajoz; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading TravelTech firm based in Extremadura is seeking a Technical Account Manager to oversee B2B integrations with hospitality service suppliers. This role requires strong analytical and communication skills to manage supplier relationships and optimize connectivity projects. The ideal candidate will have at least 2 years of experience in technical account management, preferably in the travel industry, and a technical degree in computing science or related field. Join us in this exciting transformation to become the world's leading travel services provider.

Formación

• At least 2 years in technical account management, preferably in the travel industry.
• Experience defining product/technical requirements based on business inputs.
• Experience monitoring/interpreting metrics and proactively taking actions.

Responsabilidades

• Monitor and report key performance metrics reflecting supplier operational status.
• Investigate and propose improvements or upgrades in supplier connectivity.
• Manage and optimize accounts by tuning technical setups.

Conocimientos

Advanced understanding of technical logic in supplier integrations

Strong analytical skills with a data-driven mindset

Good communication and interpersonal skills

Educación

Technical degree in computing science or related field

Herramientas

SQL

XML

JSON

YAML

Microsoft Office Suite

Descripción del empleo

About Us:

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading, especially in hard-to-reach segments. This blend of technology, data, and passionate people serves as a catalyst for businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its diverse client base across 190+ global markets.

Job Description

The Technical Account Manager is responsible for B2B integrations with hospitality service suppliers (chains, bedbanks, platforms, etc.) and managing their connectivity projects at a technical level. You will proactively manage supplier relationships, serve as an escalation point for issues impacting supplier success, and work closely with engineering and commercial teams to resolve cases or identify improvements to optimize feeds.

This role combines technical expertise with analytics and business implications, working on implementing new solutions, defining technical requirements, and improvements alongside IT, Product Management, Commercial teams, and Suppliers.

Main Responsibilities:

1. Monitor and report key performance metrics reflecting supplier operational status and turnover.
2. Investigate and propose improvements or upgrades in supplier connectivity, gathering requirements, and supporting business cases and tests.
3. Manage and optimize accounts by tuning technical setups to ensure accurate product delivery.
4. Maintain continuous contact with providers through calls and visits to understand inputs and propose mutually beneficial solutions.
5. Keep technical information about supplier connectivities well documented and up to date.

Required Skills:

• Advanced understanding of technical logic in supplier integrations.
• Ability to use monitoring tools and learn multiple tools supportively.
• Strong analytical skills with a data-driven mindset.
• Ability to understand business plans and their technical implications.
• Good communication and interpersonal skills, with experience handling partnerships.

Experience:

• At least 2 years in technical account management, preferably in the travel industry.
• Experience defining product/technical requirements based on business inputs.
• Experience monitoring/interpreting metrics and proactively taking actions.
• Experience analyzing big data and working with SQL, XML, JSON, YAML formats.
• Proficiency in Microsoft Office Suite.

Qualifications:

• Technical degree in computing science or related field.
• Knowledge of RESTful APIs and experience supporting API-based products.
• Strong English communication skills, both written and verbal.
• Ability to produce clear documentation and presentations.

Key Challenges:

• Technical leadership and problem-solving skills.
• Teamwork with an agile mindset.
• Balancing technical and business perspectives.
• Managing priorities and multitasking under pressure in dynamic environments.

Join us during this exciting transformation as we aim to become the world's leading travel services provider. We offer an innovative, multicultural environment with opportunities to build lasting relationships globally.