Junior Support Engineer (Node/TypeScript) - 100% REMOTE

JR Spain; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A multinational technology company in Madrid is seeking a Support Engineer with 2-3+ years of experience in technical support. Responsibilities include troubleshooting production issues and collaborating with various teams. The ideal candidate will have strong problem-solving skills, experience with Node.js and TypeScript, and a collaborative attitude. This role offers competitive benefits including annual leave and career growth opportunities.

Servicios

23 days of annual leave

Healthcare benefits

Training platform access

Career stability

Referral bonuses

Work-life balance measures

Discounts via UST Club Platform

Formación

• 2-3+ years of experience in technical support.
• Strong problem-solving skills and eagerness to learn.
• Good communication skills and collaborative attitude.

Responsabilidades

• Investigate and troubleshoot production issues promptly.
• Deploy fixes, patches, and updates in collaboration with the team.
• Monitor logs and performance metrics.
• Collaborate with QA, support, and product teams to resolve reported bugs.
• Maintain technical documentation for support workflows and known issues.

Conocimientos

Node.js

TypeScript

React

Version control systems (Git)

REST APIs

Problem-solving skills

Communication skills

ITIL ticketing tools (ServiceNow)

Descripción del empleo

Support Engineer Position in Madrid, Spain

Company Overview

We are UST, a multinational company based in North America, certified as a Top Employer and Great Place to Work, with over 35,000 employees worldwide and presence in more than 35 countries. We specialize in digital technology services, providing large-scale technological solutions to major corporations.

Job Details

Location: Madrid, Spain

Job Category: Other

EU Work Permit Required: Yes

Job Reference:

509846245481644032032460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description

We are seeking a Support Engineer with 2-3+ years of experience in technical support. The role involves investigating and troubleshooting production issues efficiently, managing meetings with both technical and non-technical stakeholders, and collaborating with various teams to ensure smooth operations.

Main Responsibilities

• Investigate and troubleshoot production issues promptly
• Deploy fixes, patches, and updates in collaboration with the team
• Monitor logs and performance metrics
• Collaborate with QA, support, and product teams to resolve reported bugs
• Maintain technical documentation for support workflows and known issues

Candidate Requirements

• Experience with Node.js and TypeScript
• Basic understanding of React and front-end principles
• Familiarity with version control systems like Git
• Understanding of REST APIs and client-server architecture
• Strong problem-solving skills and eagerness to learn
• Good communication skills and collaborative attitude
• Familiarity with ITIL ticketing tools like ServiceNow

What We Offer

• 23 days of annual leave plus discretionary days on December 24th and 31st
• Benefits including healthcare, teleworking compensation, life and accident insurances
• Access to training platforms
• Career stability and growth opportunities
• Referral bonuses
• Flexible payment options (12 or 14 payments per year)
• Work-life balance measures (flexibility, WFH policies, summer hours)
• Discounts via UST Club Platform and gym access

Application Note

If interested, apply now and we will contact you with further details. We are committed to equal opportunity employment and do not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. We encourage applicants with disability certificates to apply.