Junior Sales Retention Agent (LATAM market)

Quadcode Group; Tarragona; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Une entreprise fintech innovante recherche un Agent de Rétention Junior pour gérer les relations avec les clients LATAM. Vous serez chargé d'engager des clients existants, d'offrir des solutions sur mesure pour augmenter la fidélité et réduire le churn. Une expérience en ventes et une maîtrise de l'espagnol et de l'anglais sont requises. Ce poste à distance offre un environnement de travail dynamique et des opportunités de développement de carrière, avec un salaire compétitif et des primes de performance.

Servicios

Salaire compétitif avec primes trimestrielles

Formation continue et développement de carrière

Environnement d'équipe solidaire

Outils pour un travail à distance efficace

Formación

• Expérience d'au moins 1 an en vente, gestion de compte ou fidélisation de clients.
• Bilingue en espagnol et anglais, à l'écrit comme à l'oral.
• Capacité à travailler sous pression et à gérer des objections.

Responsabilidades

• Maintenir les relations avec les clients existants en offrant un support continu.
• Identifier les clients à risque de churn et agir pour les retenir.
• Faire des appels sortants et suivre les clients inactifs.

Conocimientos

Communication

Négociation

Résolution de problèmes

Orientation client

Herramientas

CRM

Descripción del empleo

Join to apply for the Junior Sales Retention Agent (LATAM market) role at Quadcode

About The Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Role Overview

We are seeking a motivated and results-driven Junior Retention Agent to join our team. The primary responsibility is to proactively engage with existing LATAM clients to increase loyalty, drive repeat business, and reduce churn. You will manage client relationships, understand their needs, and offer tailored solutions to ensure long-term satisfaction and value.

Ideal candidates are fluent in both Spanish and English and have experience in the Forex / Fintech or iGaming industries. The role involves client calls (90%), handling emails, meetings, working with CRM systems, and collaborating with the retention team to optimize engagement strategies.

Position Details

This is a full-time remote position (5/2) in the Spain time zone (UTC+1 / UTC+2).

Responsibilities

1. Maintain and grow relationships with existing clients by providing ongoing support and value-added communication.
2. Identify clients at risk of churn and take proactive measures to retain them.
3. Conduct outbound calls and follow-ups to re-engage inactive or low-activity clients.
4. Understand client needs and provide customized product or service recommendations.
5. Handle client concerns or objections effectively, resolving issues quickly and professionally.
6. Work closely with other departments (support, compliance, conversion) to ensure a seamless client experience.
7. Meet or exceed retention KPIs and targets, including reactivation rates, client activity, and revenue contribution.
8. Maintain detailed records of client interactions in the CRM system.
9. Provide feedback to management regarding client trends, issues, and opportunities for improvement.

Requirements

1. Minimum 1 year of proven experience in sales, account management, or client retention in a high-paced environment.
2. Strong communication, negotiation, and problem-solving skills.
3. Target-driven with a strong understanding of customer value and business impact.
4. Ability to handle objections and remain calm under pressure.
5. Fluent in Spanish and English — both written and spoken.
6. Comfortable working with CRM systems and data-driven metrics.
7. Flexibility to work shifts if required.

Nice to Have

• Experience in Forex / Fintech or iGaming.

What We Offer

• Competitive salary with quarterly performance bonuses.
• Ongoing training and career development.
• Supportive team environment.
• Tools and infrastructure for efficient remote work.

Quadcode has over 700 employees and service providers across the UK, Gibraltar, UAE, Bahamas, Australia, and Cyprus. We offer diverse opportunities for professionals in development, market research, PR, and more.

Join us today and help shape the future of fintech!

Note: All applications will be treated confidentially. Only shortlisted candidates will be contacted.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job functions: Sales and Business Development
• Industries: Software Development

Referrals increase your chances of interviewing at Quadcode by 2x.

Get notified about new Sales Agent jobs in Spain.