Junior Sales Retention Agent (LATAM market)

Quadcode Group; La Coruña; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading fintech company is seeking a motivated Junior Sales Retention Agent focused on the LATAM market. This full-time remote position requires fluency in Spanish and English, combined with a year of client-facing experience, to manage relationships and optimize retention. Join a dynamic team committed to driving sales and enhancing client satisfaction.

Servicios

Quarterly performance bonuses

Ongoing training and career development

Supportive team environment

Tools for efficient remote work

Formación

• Fluent in Spanish and English, both written and spoken.
• Experience in fast-paced sales environments.

Responsabilidades

• Maintain and grow relationships with existing clients.
• Conduct outbound calls to re-engage inactive clients.
• Meet or exceed retention KPIs.

Conocimientos

Communication

Negotiation

Problem Solving

Target-driven

Educación

1+ years in sales or account management

Herramientas

CRM systems

Descripción del empleo

Join to apply for the Junior Sales Retention Agent (LATAM market) role at Quadcode

About The Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Role Overview

We are seeking a motivated and results-driven Junior Retention Agent to join our team. The primary responsibility of this role is to proactively engage with existing LATAM clients to increase loyalty, drive repeat business, and reduce churn. You will manage client relationships, understand their needs, and offer tailored solutions to ensure long-term satisfaction and value.

Ideal Candidate

Fluent in both Spanish and English with experience in the Forex, Fintech, or iGaming industries. The role involves client calls (90%), emails, meetings, working with CRM systems, and collaborating with the retention team to optimize engagement strategies.

Position Details

This is a full-time remote position (5/2) based in the Spain time zone (UTC+1/UTC+2).

If you thrive in a fast-paced sales environment and are excited about Forex, we’d love to hear from you!

Responsibilities

1. Maintain and grow relationships with existing clients through ongoing support and communication.
2. Identify clients at risk of churn and take proactive retention measures.
3. Conduct outbound calls and follow-ups to re-engage inactive clients.
4. Understand client needs and recommend suitable products/services.
5. Handle client concerns or objections professionally.
6. Collaborate with support, compliance, and conversion teams for a seamless experience.
7. Meet or exceed retention KPIs, including reactivation and revenue targets.
8. Record client interactions accurately in CRM.
9. Provide feedback on client trends, issues, and improvement opportunities.

Requirements

1. At least 1 year of experience in sales, account management, or client retention, preferably in a high-paced environment.
2. Strong communication, negotiation, and problem-solving skills.
3. Target-driven with understanding of customer value and business impact.
4. Ability to handle objections calmly under pressure.
5. Fluent in Spanish and English, both written and spoken.
6. Experience with CRM systems and data-driven metrics.
7. Flexibility to work shifts if required.

Nice to Have

• Experience in Forex, Fintech, or iGaming industries.

We Offer

• Competitive salary with quarterly performance bonuses.
• Ongoing training and career development.
• Supportive team environment.
• Tools and infrastructure for efficient remote work.

Quadcode has over 700 employees across offices in the UK, Gibraltar, UAE, Bahamas, Australia, and Cyprus. We offer diverse opportunities for professionals in various fields.

Join us today and help shape the future of fintech!

Note: All applications are confidential. Only shortlisted candidates will be contacted.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Sales and Business Development

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