Junior Sales Retention Agent (LATAM market)

Quadcode Group; Cádiz; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Quadcode Group is looking for a motivated Junior Sales Retention Agent to engage with LATAM clients. This role focuses on maintaining client relationships, driving retention, and ensuring satisfaction. Ideal candidates are fluent in Brazilian Portuguese and English, with sales experience in a fast-paced environment.

Servicios

Competitive salary with quarterly performance bonuses

Ongoing training and career development

Supportive team environment

All necessary tools for remote work

Formación

• At least 1 year of proven experience in sales or client retention.
• Fluent in Brazilian Portuguese and English, written and spoken.
• Comfortable working with data-driven metrics.

Responsabilidades

• Maintain and grow relationships with existing clients.
• Identify clients at risk of churn and take proactive measures.
• Conduct outbound calls to re-engage inactive clients.

Conocimientos

Communication

Negotiation

Problem Solving

Herramientas

CRM systems

Descripción del empleo

Join to apply for the Junior Sales Retention Agent (LATAM market) role at Quadcode

About The Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Role Overview

We are seeking a motivated and results-driven Junior Retention Agent to join our team. Your primary responsibility will be to proactively engage with existing LATAM clients to increase loyalty, drive repeat business, and reduce churn. You will manage client relationships, understand their needs, and offer tailored solutions to ensure long-term satisfaction and value.

Ideal Candidate

Fluent in both Spanish and English, with experience in the Forex, Fintech, or iGaming industries. The role involves client calls (90%), emails, meetings, working with CRM systems, and collaborating with the retention team to optimize engagement strategies.

Position Details

This is a full-time remote position (5/2) aligned with Spain time zone (UTC+1 / UTC+2).

If you thrive in a fast-paced sales environment and are excited about Forex, we’d love to hear from you!

Responsibilities

1. Maintain and grow relationships with existing clients through ongoing support and communication.
2. Identify clients at risk of churn and take proactive retention measures.
3. Conduct outbound calls and follow-ups to re-engage inactive or low-activity clients.
4. Understand client needs and provide customized product or service recommendations.
5. Handle client concerns or objections professionally and efficiently.
6. Collaborate with other departments to ensure a seamless client experience.
7. Meet or exceed retention KPIs and targets, including reactivation rates, client activity, and revenue contribution.
8. Record detailed client interactions in the CRM system.
9. Provide feedback to management on client trends, issues, and opportunities for improvement.

Requirements

• At least 1 year of proven experience in sales, account management, or client retention, preferably in a fast-paced environment.
• Strong communication, negotiation, and problem-solving skills.
• Target-driven with a good understanding of customer value and business impact.
• Ability to handle objections and stay calm under pressure.
• Fluent in both Brazilian Portuguese and English, written and spoken.
• Comfortable working with CRM systems and data-driven metrics.
• Flexibility to work shifts if required.

Nice to Have

• Experience in Forex, Fintech, or iGaming sectors.

What We Offer

• Competitive salary with quarterly performance bonuses.
• Ongoing training and career development.
• Supportive team environment.
• All necessary tools and infrastructure for efficient remote work.

Quadcode employs over 700 professionals across offices in the UK, Gibraltar, UAE, Bahamas, Australia, and Cyprus, offering diverse challenges for various roles.

Join us today and help shape the future of fintech!

Note: All applications are confidential. Only shortlisted candidates will be contacted.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Sales and Business Development