Junior Relationship Manager

Workwell; Barcelona; Presencial; EUR 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Private Health Insurance (Sanitas)

Annual Pay Review

Descripción de la vacante

Workwell in Barcelona is seeking a Junior Relationship Manager to support client relationships throughout onboarding to offboarding, working with the Relationship Manager and cross-functional teams to ensure seamless service delivery.

You will assist with account management, onboarding, and ongoing client and worker communications, maintain records in the CRM, and help coordinate compliance and documentation.

Formación

• Fluency in English and Spanish (written and spoken) is required.
• Strong client-service mindset with attention to detail.
• Experience with CRM systems is preferred.

Responsabilidades

• Assist the Relationship Manager with day-to-day management of client accounts and workforce matters.
• Support onboarding, implementation, and offboarding processes for clients and workers.
• Act as a point of contact for client and worker queries and escalate issues as needed.
• Coordinate with internal teams including Solution Experts, Legal, Operations, Payroll and Finance.
• Build and maintain positive relationships with clients and workers through regular communication.

Conocimientos

Customer service

Communication

Interpersonal skills

Attention to detail

Organizational skills

CRM systems

Microsoft Office

Herramientas

CRM software

Office Suite

Descripción del empleo

As a Junior Relationship Manager, you will support the management of client relationships throughout the employee and client lifecycle, from onboarding to offboarding. Working closely with the Relationship Manager and cross-functional teams, you will help ensure seamless service delivery, maintain positive client and worker relationships, and provide day-to-day administrative and operational support. This role reports to the Relationship Manager and offers an excellent opportunity to develop account management, client service, and workforce solutions experience.

What You’ll Be Doing

• Assisting the Relationship Manager with the day-to-day management of client accounts and workforce matters.
• Supporting the onboarding, implementation, and offboarding processes for clients and workers.
• Acting as a point of contact for client and worker queries, escalating complex issues to the Relationship Manager where required.
• Coordinating with internal departments including Solution Experts, Legal, Operations, Payroll and Finance.
• Building and maintaining positive working relationships with clients and workers through regular communication and support.
• Providing administrative support including maintaining accurate client records, preparing documentation, and updating CRM systems.
• Uploading and maintaining accurate worker information and documentation on client health and safety, compliance, and workforce management platforms.
• Supporting client meetings, training sessions, and regular check-ins by preparing documentation, tracking actions, and following up on outstanding items.
• Monitoring client and worker requests to ensure service levels and response times are maintained.
• Assisting with the coordination of compliance requirements and ensuring required documentation is collected and maintained.
• Developing knowledge of client operations and workforce solutions to provide effective support and guidance.
• Undertaking additional administrative, operational, and project-related tasks as assigned by the Relationship Manager or senior leadership team

We’d Love To Hear From Someone That

• Is passionate about customer service and delivering a positive client experience.
• Has strong communication and interpersonal skills with the ability to build professional relationships.
• Is fluent in English and Spanish (written and verbal); additional language skills would be considered a strong advantage.
• Is comfortable learning and working with CRM systems and other business platforms.
• Has excellent attention to detail and can accurately manage information and documentation.
• Is highly organized and able to manage multiple tasks and priorities simultaneously.
• Demonstrates a proactive and solution-focused approach to problem solving.
• Enjoys working collaboratively with colleagues across different departments.
• Is adaptable and able to work effectively in a fast-paced environment.
• Can communicate information clearly and professionally to clients and workers.
• Is eager to learn about workforce management, compliance, payroll, and client services.
• Has strong administrative and coordination skills.
• Takes ownership of assigned tasks while knowing when to seek guidance and support.
• Is confident using Microsoft Office applications and learning new systems and processes.
• Is committed to accuracy, professionalism, and continuous improvement.

Brand: Workwell Global

Territory: EMEA

Location : Barcelona, Spain

Salary : 28,000 € - 32,000 €

Workplace : Office

Experience : Mid

Hours : Mon - Wed 9:00 – 18:00, Thu 9:00 – 17:30, Fri 9:00 – 16:00

Full Time, Permanent

Barcelona Office | Office Based Initially | WFH Monday after 6-month probation period

• 25 days annual leave (increasing with service) + bank holidays
• Private Health Insurance (Sanitas)
• Annual Pay Review