Overview
Reporting to the Spain Director, the main function will be to manage and develop your portfolio of properties on the island of Ibiza.
Responsibilities
Property Management:
- Act as the main point of contact for property owners for all matters related to property administration and management, maintenance, and care.
- Ensure the administrative and financial management of property management files and take all necessary measures to contribute effectively to this task.
- Interact with property owners, relevant authorities and organizations (municipality, co-ownership association, etc.), and service providers.
- Respond to requests and expectations of property owners within the limits of the services included in the signed real estate management contract.
- Ensure that each guest is welcomed to a property whose customization, level of comfort, facilities, and quality of household staff consistently exceed their expectations, regardless of their location worldwide.
- Resolve any issues related to the above elements before, during, and after the guest’s stay as effectively as possible to maximize their satisfaction and that of the owner.
This entails:
- Monitoring the expected arrival of the client, anticipating possible needs, and preparing arrival and departure files.
- Supporting and guiding operational teams.
- Inspecting each property before rental and customizing it to meet the different needs of clients.
- Welcoming each client according to Le Collectionist brand standards.
- Responding to various requests from guests during their stay.
- Acting as a strong point of the concierge service at the destination.
- Ensuring that the checkout process proceeds smoothly and that the property is returned in good condition.
Qualifications
- Person based in Ibiza
- Hospitality school, Business Administration or Management degree
- Good knowledge of the Ibiza area
- Driver’s license
- Interest in the luxury sector
- Strong experience in similar roles
- Excellent oral and written skills in Spanish and English (a third language is a plus) and communication skills
- Organized, rigorous, and meticulous
- Demonstrates a high degree of autonomy
- Dynamic and committed personality
- Ability to quickly establish relationships and adapt to the type of person you are dealing with online or in person
- Possesses good communication skills, both written and oral, and strives to be clear and understandable
- Enjoys challenges and is not afraid to handle multiple topics at once
Additional Information
All our positions are also open to candidates with disabilities who may require specific accommodations.