Junior IT Technician

JR Spain; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player in real estate is seeking a Junior IT Technician to join their dynamic team in Madrid. This role involves managing and supporting the company's technological infrastructure, ensuring smooth operations of hardware and software. The ideal candidate will have a solid background in IT support, with a focus on problem-solving and customer service. You'll be part of a highly qualified team in a technology-driven environment, offering opportunities for training and certifications. If you're passionate about technology and eager to contribute to a thriving company, this position is perfect for you.

Servicios

Long-term contract

Training opportunities

Possibility of teleworking

Dynamic work environment

Formación

• 1-2 years of experience in hardware/software technical support.
• Strong knowledge of Windows and macOS operating systems.

Responsabilidades

• Install, configure, and maintain hardware and software.
• Provide technical support to employees for Level 1 and Level 2 incidents.
• Document procedures and train users in best practices.

Conocimientos

Fluency in Spanish

Fluency in English (B2 or higher)

Problem-solving skills

Customer service orientation

Ability to work in a team

Educación

Degree in IT-related studies

Equivalent vocational training

Herramientas

Windows operating system

macOS operating system

MDM (Mobile Device Management)

Ticketing systems

Descripción del empleo

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Engel & Völkers has been a leader in the brokerage of high-end residential and commercial real estate for over 40 years. We are a premium brand with around 800 offices in 35 countries across 5 continents, making us one of the world's leading companies in real estate brokerage. In Spain, we have had a strong presence since 1990, with more than 80 offices nationwide. Currently, for one of our offices in Madrid , we are looking for a Junior IT Technician with experience in managing, maintaining, and supporting hardware and software to ensure the proper functioning of the company's technological infrastructure. The selected candidate will be responsible for installing, configuring, and updating equipment and systems, as well as providing on-site technical support to internal users. Your responsibilities: Install, configure, and maintain hardware (PCs, laptops, printers, network hardware, etc.). Update software, operating systems, and business applications. Provide technical support to employees, resolving Level 1 and Level 2 incidents related to hardware and software. Document procedures, configurations, and technical solutions. Train users in best practices for using technological tools. We offer: Long-term contract and full-time position. Schedule: Monday to Friday 09:00 to 18:00hr (lunch break). Immediate incorporation. Dynamic and technology-driven work environment. Training opportunities and certifications Highly qualified team. Possibility of teleworking. MIN REQUIREMENTS: Requirements : Fluency in Spanish and English , level B2 or higher mandatory; other languages are a plus. Degree in IT-related studies or equivalent vocational training. Minimum of 1-2 years of experience in hardware/software technical support. Strong knowledge of Windows and macOS operating systems under MDM. Basic networking skills (DHCP, TCP/IP). Problem-solving skills and customer service orientation. Ability to work in a team and handle multiple tasks. Experience with ticketing systems (not mandatory but a plus). Valid driver's license (Category B) Availability to travel nationally and internationally (not frequently).