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Junior Helpdesk Support Technician

lastminute.ae

Madrid

Híbrido

EUR 30.000 - 40.000

Jornada completa

Hace 2 días

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Descripción de la vacante

A leading online travel company in Madrid is seeking a Junior Helpdesk Support Technician to resolve internal technical issues and enhance support services. This role offers a hybrid working model, allowing remote work one week out of every three. Candidates should have a proactive attitude and a genuine passion for technology. Join a dynamic team dedicated to improving the travel experience for millions.

Formación

Proactive attitude and readiness to take responsibility in a support role.
Passion for technology and eagerness to contribute to a team.

Responsabilidades

First point of contact for internal technical issues.
Identify recurring problems and suggest improvements.
Support day-to-day operations keeping them running smoothly.

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The Company

Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences – from city breaks, hotels and holidays to theatre and spa days. lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, “whatever makes them pink”.

lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services

Job Description

We are looking for a Junior Helpdesk Support Technician to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about technology and eager to be an active part of a team that values continuous improvement

At our company, we’re not just looking for someone to handle support tickets — we want a proactive person, ready to take on responsibility and help make sure everything runs like clockwork. keep on reading, as you might be the perfect fit for this job.

The Job In Brief

Job Title - Junior Helpdesk Support Technician

Working model - Madrid (hybrid model – possibility to work remotely 1 week out of every 3)

Schedule- Rotating shifts

Team - You will join the End User Service team

Level - Professional (working in teams or individually on projects, with emphasis on technical / discipline knowledge rather than managing people)

Contract - Permanent

What your impact will be

You’ll be the first point of contact for our internal teams, helping them solve technical issues quickly and efficiently.
Your support will keep our day-to-day operations running smoothly and without interruptions.
By identifying recurring problems and suggesting improvements, you’ll help us continuously raise the bar on IT support.
You’ll bring positive energy and a service-oriented mindset that makes people feel genuinely supported.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

Travel Arrangements

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