Junior Helpdesk Support Technician

Last Minute Group; Galapagar; Híbrido; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

Una importante empresa del sector turístico busca un Técnico de Soporte Helpdesk Junior para unirse a su equipo y contribuir a mejorar la experiencia del usuario interno, resolviendo problemas técnicos y optimizando el servicio. El puesto ofrece un entorno inclusivo y con varias oportunidades de desarrollo profesional, con horarios flexibles y políticas de trabajo híbrido.

Servicios

Ambiente inclusivo y amigable

Semana laboral reducida (36h)

Formación y desarrollo de habilidades

Días pagados para voluntariado

Descuentos en la industria de viajes

Formación

• Experiencia previa en soporte técnico (Helpdesk o similar).
• Nivel intermedio-avanzado de inglés.

Responsabilidades

• Primer punto de contacto para resolver problemas técnicos.
• Identificar problemas recurrentes y sugerir mejoras.

Conocimientos

Comunicación

Resolución de problemas

Diagnóstico de incidentes

Conocimientos de sistemas operativos

Herramientas

Active Directory

Google for Work Administration

Herramientas de ticketing

Descripción del empleo

Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences – from city breaks, hotels, and holidays to theatre and spa days. lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, “whatever makes them pink”.

lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.

More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services.

Job Description

We are looking for a Junior Helpdesk Support Technician to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about technology and eager to be an active part of a team that values continuous improvement , this could be the right opportunity for you.

At our company, we’re not just looking for someone to handle support tickets — we want a proactive person, ready to take on responsibility and help make sure everything runs smoothly. Keep reading, as you might be the perfect fit for this job.

The job in brief :

• Job Title : Junior Helpdesk Support Technician
• Working model : Madrid (hybrid model – possibility to work remotely 1 week out of every 3)
• Schedule : Rotating shifts
• Team : You will join the End User Service team
• Level : Professional (working in teams or individually on projects, with emphasis on technical / discipline knowledge rather than managing people)
• Contract : Permanent

What your impact will be

You’ll be the first point of contact for our internal teams, helping them solve technical issues quickly and efficiently. Your support will keep our day-to-day operations running smoothly and without interruptions. By identifying recurring problems and suggesting improvements, you’ll help us continuously raise the bar on IT support. You’ll bring positive energy and a service-oriented mindset that makes people feel genuinely supported.

Qualifications

• Previous experience in technical support (Helpdesk or similar)
• Knowledge of operating systems (Windows / Mac), ticketing tools, and incident diagnosis
• Strong communication skills and a proactive, problem-solving attitude
• Intermediate to advanced level of English (you’ll be working with international colleagues)
• Active Directory
• Google for Work Administration
• Supporting Wi-Fi networks

Additional Information

Perks of working with us :

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day
• Possibility to work from anywhere for a period of time per year defined according to local regulations
• Fri-Yays : half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning, and training and / or focus time
• Professional and managerial skills development training paths, access to e-learning platforms such as O’Reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content
• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• Support through life’s significant moments with leave options (e.g., parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws

Selection process steps

• HR interview online (30 minutes)
• 1st interview online (Manager) : soft skills + technical knowledge + online technical test
• 2nd interview in person : Final checks
• Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview.)

Our commitment to celebrate diversity and generate belonging

We are committed to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We believe in an equal opportunity space that is welcoming and celebrates everyone’s uniqueness. We value different experiences and viewpoints, as unicity drives innovation. We aim to reflect the communities we serve through our workforce.

Eligibility criteria

By submitting your application, you confirm that you are legally authorized to work in the country of employment and do not require visa sponsorship.

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