Junior Deskside Technician I (PART TIME)

Stefanini; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated IT Support Specialist to provide immediate assistance to employees and resolve IT requests efficiently. This role involves inspecting meeting rooms, managing laptop repairs, and acting as the first point of contact for IT support tickets. The ideal candidate will possess strong technical skills, be proficient in both English and Spanish, and demonstrate excellent problem-solving abilities. Join a dynamic team where your contributions will enhance operational efficiency and employee satisfaction in a collaborative environment.

Formación

• 2-3 years of experience in a technical ICT environment.
• Knowledge of End User technology and Workspace platforms.

Responsabilidades

• Provide immediate, in-person IT assistance and resolve issues.
• Diagnose and fix common laptop hardware issues.

Conocimientos

Technical Support

Problem-Solving

Customer Sensitivity

Technical Writing

Attention to Detail

Educación

2-3 years in Technical ICT Environment

Herramientas

Active Directory

Microsoft Office

SCCM

ITSM Tool Set

Descripción del empleo

Provide immediate, in-person assistance to employees, addressing IT requests and resolving issues efficiently.

Meeting Room & Equipment Checks :

1. Regularly inspect meeting rooms and critical equipment—including cable management, replacement, and testing—to ensure smooth operation during high-priority events.

Laptop Hardware Repair & Warranty Handling :

1. Diagnose and fix common laptop hardware issues.
2. Perform minor repairs and manage warranty claims to minimize downtime.

Ticket Management :

1. Act as the first point of contact for IT support tickets.
2. Resolve straightforward issues and escalate more complex problems as needed.

General Qualities :

The candidate should be very polite, have sufficient English for effective conversation, and be punctual.

Job Requirements :

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
• Knowledge of End User technology and Workspace platforms (discovery, asset management, client management).
• Proficiency with End User Microsoft platforms (Active Directory, Office, SCCM).
• Experience with ITSM Tool Set (Ticket Management Software) preferred.
• Soft skills: Planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity.
• Technical writing skills.
• Excellent English and Spanish, both written and spoken.

Additional Information :

This job description outlines the general nature and level of work performed by employees within this classification. It is not exhaustive of all duties and responsibilities.