Junior Deskside Technician I (PART TIME)

Provide immediate, in-person assistance to employees, addressing IT requests and resolving issues efficiently.

Meeting Room & Equipment Checks :

1. Regularly inspect meeting rooms and critical equipment—including cable management, replacement, and testing—to ensure smooth operation during high-priority events.

Laptop Hardware Repair & Warranty Handling :

1. Diagnose and fix common laptop hardware issues.
2. Perform minor repairs and manage warranty claims to minimize downtime.

Ticket Management :

1. Act as the first point of contact for IT support tickets.
2. Resolve straightforward issues and escalate more complex problems as needed.

General Qualities :

The candidate should be very polite, have sufficient English for effective conversation, and be punctual.

Job Requirements :

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
• Knowledge of End User technology and Workspace platforms (discovery, asset management, client management).
• Proficiency with End User Microsoft platforms (Active Directory, Office, SCCM).
• Experience with ITSM Tool Set (Ticket Management Software) preferred.
• Soft skills: Planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity.
• Technical writing skills.
• Excellent English and Spanish, both written and spoken.

Additional Information :

This job description outlines the general nature and level of work performed by employees within this classification. It is not exhaustive of all duties and responsibilities.