Junior Customer Success Manager

Jordan martorell s.l.; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a motivated individual to join their Global Service & Solution team. This role offers a unique opportunity to contribute to the growth of services and solutions for major clients. You will collaborate with a diverse team, helping to develop tools and analytics that empower sales and customer success teams. With a focus on data management and analysis, you will play a key role in enhancing service penetration. The company promotes a culture of growth and community involvement, offering a range of benefits, including flexible working hours and opportunities for professional development. If you're eager to make an impact, this is the perfect role for you.

Servicios

Health & Life insurance

Lunch at reduced prices

HP product discount

Flexible working hours

Sports center access

Onsite Doctor and medical team

Corporate Volunteering activities

Networking activities

Dedicated lactation room

Formación

• 0-2 years of experience, internships related to job content are valuable.
• Strong analytical skills with a business perspective.

Responsabilidades

• Drive the definition and construction of tools and dashboards for sales/CSM teams.
• Support data collection and present analysis in management reviews.

Conocimientos

Analytical skills

Data analysis

Communication skills

Educación

Degree in Business Administration

Engineering Bachelor

Descripción del empleo

Job Summary
The Global Tier 1 Global Service & Solution team is focused on enabling the growth of services and solutions sales into HP's 100 largest customers.

It is a fantastic, very engaged global and diverse team with team members in the 3 regions (NA, EMEA, and APJ). We are on an ambitious transformation journey towards a future HP business with a significant portion of recurring revenues coming from very profitable services and software offers.

We have made great progress over the past years and are now ready to get a more rigorous approach to the management of our accounts so we can enable our sales and CSM teams with analytics that helps them act towards an increase of services/software penetration into our accounts.

Responsibilities

• Under the coaching of both the leader of Program Management/Operations and the CSM leader, drive the definition and construction of the proper tools and dashboards/analytics that are best relevant to the target sales/CSM team.
• Support those teams with the management of the data collection (customer profiling information, sales activities, funnel tracking) so it remains up to date.
• Present recommended analysis of the data into regular Management reviews.

What are we looking for?

• Degree in Business Administration or engineering bachelor with an interest in business.
• Between 0 and 2 years of experience; internships related to the job content would also be valuable.
• Analytical and data analysis skills with a business background perspective.
• Good communication skills, both written and verbal.

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities, including HP’s own learning platform and LinkedIn Learning.
• An attractive benefits package:
  • Health & Life insurance
  • Lunch at reduced prices at our canteen/ticket restaurant vouchers
  • HP product discount
• Work-life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability, and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute to our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on improving business acumen, work-life balance, and skills of the future, etc.

Sounds like you? Apply and let’s have a talk!