Junior Customer Service Representative (Danish-Speaking)

Cross Border Talents; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A customer service organization in Málaga is seeking a Customer Support Representative fluent in Danish to handle inquiries and provide support in the electrical automotive industry. Ideal candidates will have strong communication skills, problem-solving abilities, and a commitment to customer satisfaction. Opportunities for professional growth exist within a multicultural team.

Servicios

Dynamic multicultural team

Opportunities for professional growth

Innovative work environment

Formación

• Fluent in Danish, proficient in English.
• Excellent communication and problem-solving skills.
• Ability to multitask and prioritize effectively.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Assist customers with product-related questions and issues.
• Process orders, returns, and complaints while ensuring customer satisfaction.

Conocimientos

Fluent in Danish

Proficient in English (B2 or higher)

Excellent communication skills

Problem-solving abilities

Multitasking and prioritization

Herramientas

CRM systems

Basic computer applications

Descripción del empleo

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
• Assist customers with product-related questions, technical support, and issue resolution.
• Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
• Collaborate with internal teams to address customer concerns and escalate issues as needed.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Accurately document interactions and maintain customer records in the CRM system.
• Strive to exceed customer expectations and deliver a superior service experience.

Qualifications & Skills

• Language Skills: Native or fluent in Danish; proficient in English (B2 or higher).
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and handle challenging situations calmly and effectively.
• Proficiency in using CRM systems and basic computer applications.
• A customer-first mindset with a positive and proactive attitude.
• Interest in the automotive or electrical vehicle industry is a plus.

Why Join Us?

• Work in a fast-paced and innovative environment within the growing electrical automotive industry.
• Be part of a dynamic, multicultural team in the heart of Malaga.
• Opportunities for professional growth and development.