Junior Credit & Collection Analyst

Olala Homes; Torrejón de Ardoz; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a dynamic international hospitality company as a Junior Credit & Collection Analyst. This role is crucial for ensuring smooth rent collection processes and financial accuracy across our diverse portfolio. You'll work closely with various teams to enhance operational efficiency and guest experience. If you're analytical, detail-oriented, and eager to grow in a fast-paced environment, this is the perfect opportunity for you. Enjoy a vibrant workplace with perks like flexible working options, career development opportunities, and a supportive team culture. Be part of our mission to revolutionize the travel experience!

Servicios

Private healthcare after probation

Annual accommodation credit

Work from another city

Performance-based bonus plan

Career growth and development opportunities

Flex day (work from home 1 day a week)

Birthday Off

Team building events

Pet friendly days at the office

Formación

• Experience in financial roles, preferably in property management.
• Solid understanding of accounts receivable processes and rent collection.

Responsabilidades

• Manage rent collection processes and handle payments.
• Reconcile financial records and collaborate with OTAs.

Conocimientos

Analytical Skills

Attention to Detail

Communication Skills

Organizational Skills

Problem-Solving

Educación

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Herramientas

PMS systems

OTA platforms

Descripción del empleo

Olala is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays; as well as 10 F&B assets, across multiple countries in Europe, Asia and the Middle East.

Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travelers smart / digital and stylish accommodations and high-level service.

Your role

We are seeking a highly organized and detail-oriented Junior Credit & Collection Analyst to join our team. In this role, you will ensure smooth administrative operations and efficient management of rent collection processes across our portfolio. From handling payments and resolving charge backs to reconciling financial records and collaborating with OTAs, your work will be essential to the financial accuracy and operational success of Olala.

You’ll work closely with cross-functional teams and tech systems to track, verify, and report financial transactions, always looking for ways to improve processes and resolve issues quickly.

Your Journey

Your role will have a direct impact on the guest experience, ensuring transparency, timely invoicing, and seamless coordination between our platforms and partners.

This is a fantastic opportunity for someone analytical, tech-savvy, and proactive to join a dynamic team and grow within a fast-paced international hospitality company.

• Handle pre-bookings and payments.
• Monitor unpaid and / or outstanding balances.
• Follow up with customers to collect extra charges (e.g., tourist taxes).
• Release or charge claimed deposits; open claims and dispute issues with OTAs (e.g., Airbnb).
• Identify, report, and help fix issues in the payment process.
• Manage and report no-shows.
• Handle long-term rental contracts and payments.
• Support payment reconciliation between OTA platforms and PMS.
• Ensure losses and compensations are correctly reported.
• Dispute charge backs and follow up as needed.
• Reconcile deposits and payments against bank statements.
• Review relocation invoices and manage uncharged virtual cards from OTAs.
• Keep track of all cash payments.
• Control usage of coupon codes.
• Prepare and issue invoices.
• Utilize tech systems to support all administrative and financial tasks efficiently.

What do we need you to bring on this trip?

• Bachelor’s degree in Business Administration, Finance, or a related field (preferred).
• Proven experience in administrative and / or financial roles, preferably in property management or real estate.
• Solid understanding of accounts receivable processes, rent collection, and reconciliation; familiarity with PMS and OTA systems.
• Analytical mindset, high attention to detail, excellent organizational skills.
• Strong communication and interpersonal abilities, especially when handling sensitive situations; ability to work independently and collaboratively.
• Professional fluency in English & Spanish; other languages are a plus.

A must for this adventure

• Self-starter, creative, thinking outside the box and willing to support expansion in a fast-growing environment.
• Passionate, proactive, hands on, dynamic and energetic
• Flexible,resilient and adaptable to changes
• Confident working in cross-functional teams.
• Comfortable in a start-up environment.

Life at Olala

• Breakfast is the most important meal of the day. Fruit, coffee & milk is on us!
• You will have access to apply for our private healthcare after a probation period of 6 or 12 months, depending on your type of contract.
• Employees know it first ! You will be able to enjoy an annual credit to use in one of our accommodations around the world.
• Work abroad! : you will have the opportunity to work from another city.
• You can make a difference with us. We’ll develop a compensation bonus plan based on your performance and individual projects linked to the company goals.
• Keep learning! Career growth and development opportunities including learning programs and career plans per department and position.
• Flex day : Your flexibility is important. Enjoy the possibility of working from home 1 day a week.
• Birthdays Off : Enjoy your birthday doing what you love most.
• Events : Team buildings, office events and once a month Olala Group invites you to an afterwork!
• Pet friendly days at the office - we want to meet your furry friend!

Together we revolutionize the way people travel!

Diversity and Sustainability

At Olala, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala, visit and to keep up to date with Olala news, follow us on LinkedIn and Instagram!