¡Activa las notificaciones laborales por email!
Genera un currículum adaptado en cuestión de minutos
Consigue la entrevista y gana más. Más información
A leading global provider of CRM services seeks a CX Business Consultant to develop customer-centric strategies and engage with clients. This role offers the chance to work with top-tier companies, build tech solutions, and advance in a hybrid work model. Ideal candidates will have a strong consulting background, strategic thinking, and excellent communication skills.
Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM / BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries with more than 110,000 employees across over 100 customer relationship centers, serving more than 400 clients.
We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers. This team will be responsible for deeply understanding our clients' needs and craft holistic, end-to-end, tech-enabled CX solutions to ensure they deliver best-in-class customer experiences. You’ll work in a cross-functional team alongside CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to develop custom CX solutions. Internally, you will champion Atento’s shift from call center solutions to a tech-driven, holistic CX solutions provider.
As a CX Business Consultant, you will drive the development and implementation of customer-centric strategies aligned with client business objectives. Your responsibilities include conducting market research, crafting compelling business cases, and presenting strategic proposals to client stakeholders—including C-level executives—to transform their customer experiences. You will also collaborate closely with internal teams (e.g., technology and design) to ensure solutions are innovative and feasible.
If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!