(Junior) Business Consultant (Fluent Es & En Required)

buscojobs España; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global provider of CRM services seeks a CX Business Consultant to develop customer-centric strategies and engage with clients. This role offers the chance to work with top-tier companies, build tech solutions, and advance in a hybrid work model. Ideal candidates will have a strong consulting background, strategic thinking, and excellent communication skills.

Servicios

Permanent contract with a full-time, hybrid model

Flexible scheduling

Career growth opportunities

Formación

• Minimum 2 years in management or strategy consulting roles.
• Fluent in English and Spanish.
• Willingness to travel for client meetings.

Responsabilidades

• Drive development and implementation of customer-centric strategies.
• Conduct market research and present strategic proposals.
• Collaborate with internal teams to ensure innovative solutions.

Conocimientos

Strategic thinking

Analytical capabilities

Workshop facilitation

Client-facing sales capabilities

Excellent communication

Collaboration skills

Descripción del empleo

Open to Junior, Senior, and Lead level candidates

About us

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM / BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries with more than 110,000 employees across over 100 customer relationship centers, serving more than 400 clients.

About the team

We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers. This team will be responsible for deeply understanding our clients' needs and craft holistic, end-to-end, tech-enabled CX solutions to ensure they deliver best-in-class customer experiences. You’ll work in a cross-functional team alongside CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to develop custom CX solutions. Internally, you will champion Atento’s shift from call center solutions to a tech-driven, holistic CX solutions provider.

About the job

As a CX Business Consultant, you will drive the development and implementation of customer-centric strategies aligned with client business objectives. Your responsibilities include conducting market research, crafting compelling business cases, and presenting strategic proposals to client stakeholders—including C-level executives—to transform their customer experiences. You will also collaborate closely with internal teams (e.g., technology and design) to ensure solutions are innovative and feasible.

Key Responsibilities

1. Strategy Development: Create comprehensive CX strategies based on market analysis, customer insights, and business goals.
2. Business Case Creation: Develop and present data-driven justifications for CX transformation investments, measuring ROI and long-term benefits.
3. Client Engagement & Facilitation: Lead workshops, discovery sessions, and strategic discussions with clients (including board-level presentations).
4. Market Research & Benchmarking: Analyze industry trends, competition, and best practices to tailor CX solutions for industry-specific challenges.
5. Cross-Functional Collaboration: Work with design teams to align strategic visions with customer journey maps, and with solutions architects to ensure strategies are technically viable.

What you are likely a good fit if you have:

1. Minimum 2 years of experience in management or strategy consulting roles.
2. Strategic thinking and strong analytical capabilities.
3. Excellent workshop facilitation and presentation skills.
4. Experience creating or working with business cases.
5. Client-facing sales capabilities.
6. Excellent communication and collaboration skills.
7. Flexibility to travel and willingness to meet clients onsite.
8. Fluent in English and Spanish.

What we offer

1. Exciting opportunity to build the latest tech solutions for some of the biggest companies in the world.
2. Permanent contract with a full-time, hybrid model.
3. Flexible scheduling.
4. Career growth opportunities, as the team will expand and require future leaders.

If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!