Jr Guest Relations Officer - Spn

buscojobs España; La Coruña; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a Junior Guest Relations Officer to enhance guest experiences through exceptional service. The role involves acting as a liaison between guests and hotel departments, addressing concerns, and maintaining high service standards. Ideal candidates will possess strong communication skills and proficiency in multiple languages.

Formación

• Ability to speak English clearly and distinctly.
• Proficiency in additional languages (Spanish, Portuguese, Italian, French, or German) preferred.

Responsabilidades

• Maintain professionalism and emergency preparedness within stateroom services.
• Respond to escalated guest concerns in a considerate manner.
• Track data such as guest counts and call volume.

Conocimientos

Communication

Empathy

Active Listening

Descripción del empleo

The Junior Guest Relations Officer owns each guest interaction, follows up on experiences, and offers seamless, premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer acts as the liaison between guests and all Hotel and Marine Departments, proactively anticipating guest needs and expectations.

Key Responsibilities:

1. Maintain professionalism and emergency preparedness within stateroom services, supporting operations in resolving elevator and ADA alarms, and representing the brand voice for external calls and Guest Relations.
2. Respond to escalated guest concerns in an upscale, considerate, and professional manner, demonstrating empathy and active listening.
3. Maintain strong administrative skills by tracking data such as guest counts, call volume, and behavioral analysis.
4. Communicate inventory, program access, and maintenance requirements effectively, taking full stewardship of work areas and tools.
5. Lead by example with a calm, firm demeanor in all situations, treating all guests and crew with humility and respect.
6. Champion cleanliness and orderliness across guest and crew areas through proper reporting and ownership.
7. Greet all guests and crew following the service philosophy and take full ownership of occurrences requiring leadership.

Qualifications:

• Ability to speak English clearly, distinctly, and cordially with guests.
• Proficiency in additional languages, preferably Spanish, Portuguese, Italian, French, or German.