Jr Guest Relations Officer - Spn

buscojobs España; Asturias; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading hospitality company seeks a Junior Guest Relations Officer to ensure exceptional guest experiences. This role involves proactive guest interaction, service quality management, and effective communication with both guests and crew. The ideal candidate will possess strong hospitality skills and be capable of handling guest concerns with professionalism.

Formación

• Outstanding hospitality, communication, and organizational skills.
• Effective decision-making abilities.
• Ability to speak English clearly; additional languages preferred.

Responsabilidades

• Maintain professionalism and emergency preparedness within stateroom services.
• Provide impeccable quality of personalized service to guests and crew.
• Respond to escalated guest concerns in a professional manner.

Conocimientos

Hospitality

Communication

Organizational skills

Decision-making

Attention to detail

Descripción del empleo

The Junior Guest Relations Officer owns each guest interaction, follows up on experiences, and offers a seamless execution of premium service that is both exceptional and memorable.

As part of the Guest Relations team, the Junior Guest Relations Officer acts as the liaison between guests and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.

The ideal candidate must possess outstanding hospitality, communication, and organizational skills, along with effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is fully accountable for the quality of their guests’ personalized experience.

This individual will take full ownership and accountability of guest interactions, guest sentiment following interactions, and the orderliness, emergency preparedness, and efficacy of stateroom services.

Essential duties and responsibilities:

1. Maintain a constant presence of professionalism and emergency preparedness within stateroom services, supporting operations in resolving elevator and ADA alarms, and serving as the brand voice of the ship and Guest Relations for external calls.
2. Provide impeccable quality of personalized service to internal and external guests and crew alike.
3. Respond to escalated guest concerns in an upscale, considerate, professional, and positive manner, showing empathy and active listening.
4. Champion strong administrative skills by periodically analyzing data such as guest counts, call volume, call content, and behavioral patterns of guests and crew.
5. Communicate inventory, program access, and maintenance requirements effectively, taking full stewardship of work areas and tools.
6. Lead by example as an Officer, maintaining a firm and calm demeanor in all situations, treating all guests and crew with humility and respect, and championing cleanliness and orderliness across all areas.
7. Greet all guests and crew following the service philosophy and take full ownership of occurrences requiring direction and leadership.
8. Ability to speak English clearly, distinctly, and cordially with guests. Additional language skills in Spanish, Portuguese, Italian, French, or German are preferred.