Job in Germany : Team Leader (m / f / diverse) IT Service

Caritasverband für die Diözese Augsburg e.V.; Castellón de la Plana; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading organization's Caritas Association is seeking a full-time Team Leader for their IT service department. The role entails overseeing IT operations while fostering a service-oriented culture. Candidates should have IT qualifications, management experience, and a strong commitment to team development. This position offers a permanent role with competitive remuneration and benefits in a dynamic environment.

Servicios

Mobile working

Days of reflection and retreats

Formación

• Several years of experience in IT support or IT service, ideally with management experience.
• Very good knowledge of the Windows environment and common support processes.
• Enjoy developing a team and actively shaping change.

Responsabilidades

• Operational management of the IT service department including user support.
• Manage and prioritize incoming tickets.
• Collaborate in modernization projects and establish a service-oriented IT culture.

Conocimientos

Communication skills

Service orientation

Solution-oriented

Educación

Degree or training in IT

Herramientas

Windows environment

MS 365

Descripción del empleo

We are the Caritas Association for the Diocese of Augsburg e. V. and an umbrella organization of independent charities. From care to migration counseling to supporting people in need : if you value meaningful and diverse work, then you've come to the right place!

Our mission : to offer modern, reliable IT services for the Caritas Association's facilities.

We are looking for a full-time employee with immediate effect as

Team leader (m / f / diverse) IT service

These are your activities

• Operational management of the IT service department (user support, workplace management, ticket system)
• Technical management of a small team with the prospect of expansion and further development
• Responsibility for managing and prioritizing incoming tickets (first / second level)
• Ensuring smooth IT operations at our locations
• Further development of service processes and establishment of a service-oriented IT culture
• Close cooperation with IT management and other sub-areas (infrastructure, applications, digitalization)
• Collaboration in modernization projects (e.g. roll-out software distribution, introduction of automation, new service processes)

What we would like from you

• a degree or training in the IT sector or comparable qualification
• several years of experience in IT support or IT service, ideally with management experience
• Very good knowledge of the Windows environment (client, AD, MS 365), common support processes
• Structured, solution-oriented way of working and hands-on mentality
• Enjoy developing a team and actively shaping change
• Strong communication skills and service orientation when dealing with users

What you can look forward to

• Thorough induction with integration into the team
• We offer you a responsible job in a dynamic environment
• the opportunity to actively help shape processes and scope for action
• our culture is characterized by cooperative collaboration and collegial support
• our mission "Being people for people" motivates us and moves us every day
• We value agility and help shape change

Our benefits for you

• A permanent job in the center of Augsburg with good public transport connections
• mobile working
• Adequate remuneration according to AVR - analogous to TVöD with special payments
• Days of reflection and retreats
• You can find more benefits here on the web : Benefits and additional services

Feel free to contact us!

Do you identify with this challenging task and the values of our Christian church? Then we look forward to receiving your application!

We are committed to the principles of equal opportunities and diversity in our association.

Please send us your documents together with the completed application form online via our homepage or by post to

Caritas Association for the Diocese of Augsburg e. V.

Web : https : / / /

Do you feel addressed?

Feel free to contact me for technical questions :

Online application

J-18808-Ljbffr