Job in Germany : Support Engineer IT-Service 2nd Level (m / w / d)

Helvetia Schweizerische Versicherungsgesellschaft AG | Direktion für Deutschland; Las Palmas de Gran Canaria; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading insurance company is seeking a Support Engineer to enhance IT service management. The role involves supporting teams with applications, managing IT operations, and ensuring seamless service delivery. The ideal candidate will have completed IT training and possess strong communication skills, with expertise in Microsoft 365 and IT service management tools.

Servicios

Company pension plan

Flexible, mobile working

30 days annual leave

Job bike / bicycle leasing

Employee discounts

Promotion & further training

Company sports and subsidized health measures

Formación

• Completed IT training with relevant professional experience.
• Expertise in IT service management, such as ticket, asset and change management.

Responsabilidades

• Support teams with applications, especially Microsoft 365 and peripherals.
• Document fault reports and coordinate solutions with service providers.
• Manage (sub-)projects in IT operations and optimize processes.

Conocimientos

Communication

Problem Solving

Educación

Completed IT training

Herramientas

Microsoft 365

Windows Server

Windows Client

Active Directory

VM-Ware

ITIL 4

Descripción del empleo

Support Engineer IT Service 2nd Level (m / f / d)

Risk protection, pensions, art, classic cars : we are excellently positioned in a wide range of insurance sectors. Always close to people, personally and digitally. Our team brings tradition and modernity together - with the highest quality of service and preferably with you as a reinforcement. We look forward to receiving your application - &Go.

Your benefits at Helvetia

• Company pension plan : Your fully employer-financed protection for the future
• Flexible, mobile working : Flexible 38-hour week, up to 60% mobile working & flexitime account
• Vacation : 30 days annual leave, additional days off (24.12. + 31.12.) & special leave days for specific occasions
• Top transport connections
• Employee conditions and benefits : Job bike / bicycle leasing, employee discounts & much more
• Canteen at the head office for breaks with the best food & free coffee specialties
• Promotion & further training : Whether a specialist or management career, we support your further development
• Health : Company sports and subsidized health measures
• Benefits may vary depending on location and position

This is how you support us

• As a Support Engineer (m / f / d) you will support our teams at their workstations and assist them with our applications, especially Microsoft 365, peripherals and host applications
• Routinely provide our employees with suitable IT when they join and leave the company and when there are changes within our organization and authorize them to use it
• Support us in configuring mobile device management solutions and other applications and maintain them conscientiously
• Regularly maintain and continuously develop our IT service management tools
• Expertly receive and document fault reports, initiate solutions through detailed fault analyses and coordinate service providers for software and hardware
• Independently manage (sub-)projects in IT operations, develop processes and drive their optimization with new impulses

This is how you enrich our teams

• Completed IT training with relevant professional experience
• Expertise in IT service management, such as ticket, asset and change management
• Know-how in system support, in Microsoft 365 or Windows and corresponding operating systems such as Windows Server or Windows Client
• Ideally familiar with networks, Active Directory, VM-Ware, ITIL 4 and software packaging and distribution
• Strong communication skills and enjoy working both independently and closely with colleagues and general agents
• Strong hands-on mentality, plus a high level of commitment and sense of responsibility

Place of work : Frankfurt am Main

Type of employment : Full-time / part-time, limited until 31.12.2026

Career status : Experienced professional

Are you interested?

Take the first step and apply online, stating your salary expectations and earliest possible starting date. Please note that the salary estimates shown in the job portals may differ from the actual salary range.

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