Job in Germany : (Senior) Data Engineer (m / w / d)

NVL B.V. & Co. KG; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa familiar con más de 130 años de experiencia busca un gestor de entrega de servicios. Esta emocionante posición implica actuar como el punto de contacto principal para los clientes, optimizar contratos de mantenimiento y garantizar la satisfacción del cliente. Te unirás a un equipo internacional donde podrás contribuir con soluciones innovadoras y crecer profesionalmente en un entorno que valora la diversidad y la inclusión. Si tienes un enfoque orientado al cliente y experiencia en gestión de servicios, esta es tu oportunidad para hacer una diferencia en un entorno dinámico y colaborativo.

Servicios

Cultura corporativa única

Oportunidades de crecimiento personal

Onboarding práctico

Espacio para soluciones innovadoras

Entrenamientos regulares

Formación

• Más de 5 años de experiencia en un rol de gestión de entrega de servicios.
• Conocimiento avanzado de ITIL y gestión de servicios.

Responsabilidades

• Actuar como punto de contacto principal con representantes de clientes.
• Construir y mantener relaciones a largo plazo con interesados.

Conocimientos

Enfoque en el cliente

Gestión de servicios

Comunicación efectiva

Conocimiento de ITIL

Organización

Educación

Certificaciones relevantes en gestión de servicios

Más de 5 años de experiencia en gestión de entrega de servicios

Descripción del empleo

Crear una alerta de empleo para esta búsqueda

Descripción del trabajo

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Your Responsibilities

• Act as the primary point of contact for daily interactions with customer representatives.
• Build and maintain long-term relationships with customer stakeholders at all levels.
• Identify and develop opportunities for technical and economic optimization or post-market potentials.
• Serve as the key interface between the customer and internal service units.
• Document and describe services, conduct reviews, and provide detailed reporting.
• Oversee and shape complaint handling and management processes to ensure high customer satisfaction.
• Ensure the profitability of assigned maintenance contracts.
• Monitor and manage the sales and margin performance of the relevant maintenance contracts.

Your Profile

• Strong customer focus and solution-oriented mindset.
• Over 5 years of experience in a senior service delivery management role.
• Advanced knowledge of ITIL and service management, preferably supported by relevant certifications.
• Familiarity with IT applications and / or traffic management principles.
• Highly organized, self-driven, with excellent communication skills.
• Fluent in English, with strong written and verbal proficiency.

Our Offer

• We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.
• You will be part of an international company with European roots and our Service Delivery Management EMENA Team.
• A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes.
• Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies.
• Possibility to participate in regular trainings (technical and personal development).
• Start date : as soon as possible, full-time position.

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs / ideology, sexual orientation, ethnicity or national origin.

Seniority Level : Mid-Senior level

Employment Type : Full-time

Job Function : Information Technology, IT Services and IT Consulting