Job in Germany : (Senior) Data Engineer (m / w / d)

NVL B.V. & Co. KG; Murcia; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player seeks a dedicated Service Delivery Manager to enhance customer relationships and optimize service delivery. In this full-time role, you will be the key interface between customers and internal teams, ensuring high satisfaction and profitability of maintenance contracts. Join a family-owned company with over a century of experience, where your contributions will help shape innovative solutions in a collaborative and agile environment. This position offers a chance to grow within an international team, emphasizing personal and professional development.

Servicios

Hands-on onboarding

Regular training opportunities

Innovative work environment

Supportive corporate culture

Formación

• Over 5 years of experience in senior service delivery management.
• Advanced knowledge of ITIL and service management.

Responsabilidades

• Act as the primary contact for customer interactions.
• Oversee complaint handling to ensure customer satisfaction.
• Monitor sales and margin performance of contracts.

Conocimientos

Customer Focus

Service Delivery Management

ITIL Knowledge

Communication Skills

Problem Solving

Educación

Relevant Certifications in Service Management

Herramientas

IT Applications

Traffic Management Principles

Descripción del empleo

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Your Responsibilities

• Act as the primary point of contact for daily interactions with customer representatives.
• Build and maintain long-term relationships with customer stakeholders at all levels.
• Identify and develop opportunities for technical and economic optimization or post-market potentials.
• Serve as the key interface between the customer and internal service units.
• Document and describe services, conduct reviews, and provide detailed reporting.
• Oversee and shape complaint handling and management processes to ensure high customer satisfaction.
• Ensure the profitability of assigned maintenance contracts.
• Monitor and manage the sales and margin performance of the relevant maintenance contracts.

Your Profile

• Strong customer focus and solution-oriented mindset.
• Over 5 years of experience in a senior service delivery management role.
• Advanced knowledge of ITIL and service management, preferably supported by relevant certifications.
• Familiarity with IT applications and / or traffic management principles.
• Highly organized, self-driven, with excellent communication skills.
• Fluent in English, with strong written and verbal proficiency.

Our Offer

• We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.
• You will be part of an international company with European roots and our Service Delivery Management EMENA Team.
• A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes.
• Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies.
• Possibility to participate in regular trainings (technical and personal development).
• Start date : as soon as possible, full-time position.

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs / ideology, sexual orientation, ethnicity or national origin.

Seniority Level : Mid-Senior level

Employment Type : Full-time

Job Function : Information Technology, IT Services and IT Consulting